ServiceTitan · 1 day ago
Strategic Customer Success Manager, Exteriors
United States
Full-time
Hybrid
Mid, Senior Level
$103K/yr - $138K/yr
5+ years expServiceTitan is a company dedicated to accompanying customers through their journey with technology and support. As a Strategic Customer Success Manager, you will manage the long-term success of ServiceTitan’s largest customers, collaborating with them to drive product adoption and satisfaction.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Develop strong working relationships with corporate contacts at strategic accounts
Provide coaching and training sessions on product best practices and workflows to corporate staff, franchise owners, and end-users
Collaborate with customers and product managers to manage product enhancement requests
Act as a subject matter expert on custom product features for strategic accounts
Manage initiatives to increase product adoption, customer satisfaction and evangelism
Analyze user engagement data, identify actionable insights. Report regularly on KPIs
Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses
Act as an escalation point on customer support tickets
Update account and contact records for strategic accounts to ensure accurate reporting
Identify areas for improvement in the customer experience, both in our product and processes
Qualification
Required
5+ years of relevant experience managing multiple accounts and projects with a proven track record of success
Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Exceptional account management skills and a clear view on what constitutes excellent customer service
Exceptional project management skills. Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
Demonstrated ability in learning new software programs and identifying opportunities to use their full potential
A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
Team player with strong communication and organizational skills, and an ability to 'roll with the punches'
Ability to travel up to 25%
Preferred
Familiarity with SaaS business models and agile development methodologies a plus
Bonus points if you're familiar with the ServiceTitan platform and/or the Roofing industry!
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Index Ventures
2026-01-05
2025-12-16
Company data provided by crunchbase