Neo4j · 1 day ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $140K/yrNeo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections. As a Technical Support Engineer, you will provide support to customers, troubleshoot technical issues, and collaborate with various teams to enhance customer experience and product offerings.
AnalyticsArtificial Intelligence (AI)Business Information SystemsData VisualizationDatabaseGenerative AIMachine Learning
Responsibilities
Handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
Create and share technical knowledge content
Establish and constantly build upon a solid technical understanding of Neo4j and how our customers build, deploy and manage applications using our graph platform
Collaborate effectively with Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently
Constantly work to streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience
Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike
Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams
Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements
Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs
Passion for solving Customer problems
Take responsibility and ownership with Customer problems
Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points
Troubleshoot performance issues in JVM based software (4j means for Java)
Consult with customers on Cypher query tuning (SQL for graphs) to address performance needs)
Embrace Neo4j as a part of the customer’s overall architecture, with a need to advise and troubleshoot client application driver connections from official drivers in the following languages/frameworks: Java, Spring, JavaScript, Python, .NET, Go, JDBC
Review and provide suggested improvements to Java User Defined Procedures (and UDFs) and other Neo4j Java API questions (Java experience preferred)
Efficiently troubleshoot cluster issues across multiple servers, data centers, and regions, in a variety of cloud (AWS, Azure, GCP, etc), virtual, and bare metal environments
Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS’s, respectively)
Background in database technologies (SQL, noSQL or competing graph database technologies
Docker and Kubernetes, distributed technologies and clustering
Qualification
Required
Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
Create and share technical knowledge content
Establish and constantly build upon a solid technical understanding of Neo4j and how our customers build, deploy and manage applications using our graph platform
Collaborate effectively with Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently
Constantly work to streamline and improve processes, tools, Neo4j's product offerings, and the overall customer experience
Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike
Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams
Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements
Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs
Passion for solving Customer problems
Take responsibility and ownership with Customer problems
Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points
Troubleshoot performance issues in JVM based software (4j means for Java)
Consult with customers on Cypher query tuning (SQL for graphs) to address performance needs)
Embrace Neo4j as a part of the customer's overall architecture, with a need to advise and troubleshoot client application driver connections from official drivers in the following languages/frameworks: Java, Spring, JavaScript, Python, .NET, Go, JDBC
Review and provide suggested improvements to Java User Defined Procedures (and UDFs) and other Neo4j Java API questions (Java experience preferred)
Efficiently troubleshoot cluster issues across multiple servers, data centers, and regions, in a variety of cloud (AWS, Azure, GCP, etc), virtual, and bare metal environments
Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS's, respectively)
Background in database technologies (SQL, noSQL or competing graph database technologies
Docker and Kubernetes, distributed technologies and clustering
B.S. or M.S. in Computer Science or Engineering, or other technical fields strongly considered
Occasional travel, for team offsites and training
Preferable prior experience in a customer facing support role
Preferred
(Graph) Data Science technology experience, UI, UX
Benefits
Medical, dental, and vision benefits
401(k)
Paid time off
Certain leaves of absence
Company
Neo4j
Neo4j helps organizations find hidden patterns and relationships across billions of data connections deeply, easily, and quickly.
Founded in 2007
501-1000 employees
H1B Sponsorship
Neo4j has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (3)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$805.1MKey Investors
Noteus PartnersEurazeoOne Peak
2024-11-19Private Equity· $50M
2021-11-09Series F· $66M
2021-06-17Series F· $325M
Leadership Team
Emil Eifrem
Founder and CEO
Philip Rathle
CTO
Recent News
2025-12-16
Best Data Management Software, Vendors and Data Science Platforms
2025-12-13
2025-12-10
Company data provided by crunchbase