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City of Dallas · 4 days ago

Airport Communications Specialist (AVI-Civil Service)

Dallas, TX

Full-time

Onsite

Entry, Mid Level

$24.39/hr - $27.71/hr

2+ years exp

The City of Dallas is committed to providing careers with purpose and a vibrant work culture. The Airport Communications Specialist facilitates coordination between all airport users, documents critical information, and ensures safety and compliance at Dallas Love Field airport.

GovernmentInformation ServicesWeb Browsers

No H1B

Security Clearance Required

Responsibilities

Acts a liaison between the airport and all stakeholders, including customers, tenants, and internal staff. Answers, responds to, and helps callers with all manner of questions, inquiries, or concerns; provides information for airport operations, services, and other resources; handles and addresses issues from the surrounding community and neighborhoods

Facilitates coordination and communication between Department of Aviation staff for all incidents, events, and requests

Keeps, maintains, and tracks records for all communications; ensures all situations are documented and reported to ensure proper and safe handling and resolution

Effectively uses communications technology and systems to send messages to airport stakeholders

Inputs and submits various work orders; ensures accuracy of information entered so work orders are completed in a timely and efficient manner

Responds effectively to alerts and emergency situations; uses communication technology to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations; documents emergency events in logs and incidents reports

Performs all other work as needed or assigned

Qualification

Airport regulations knowledgeEmergency management experienceCommunication technology proficiencyCustomer service knowledgeMS Outlook proficiencyMS Office proficiencyJudgmentProfessionalismEmpathyTyping speedCalm communicationActive listeningTeamworkRelationship building

Required

Knowledge of airport regulations, policies, and procedures, particularly 14 CFR 139 and 49 CFR 1542

Knowledge of general business management concepts

Knowledge of customer service care practices and principles

Knowledge of airport and airline operations

Strong professional character traits are required. These include active listening, proactivity / initiative, ownership of tasks, responsibility, good judgment, organization, teamwork, personal growth, empathy, and the desire to always improve through training and feedback

Ability to communicate with various individuals from diverse backgrounds

Ability to use various equipment and technology, including telecommunication devices, PA system, computers, phones, and information management software

Excellent written, oral, and interpersonal communication skills

Ability to establish and maintain strong and effective relationships

Ability to handle and communicate emergency situations with calmness, professionalism, and skill

Ability to keep confidential information private and follow all applicable laws regarding sensitive security information (SSI)

Ability to type at least 40 words per minute

Ability to work in a 'closed room' environment

Ability to tolerate long periods of sitting or standing

Ability to work all shifts, including some overtime

Ability to work individually and as part of team

Ability to pass a criminal background check and obtain and maintain federally mandated security clearances where required

Proficient in MS Outlook

Two (2) years of experience working in airport operations, emergency management, emergency dispatch, communication centers, tactical operations centers, or airline operations

High School Diploma or GED

Valid and current Driver's License