Customer Support Specialist jobs in United States
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Aircall · 9 hours ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$45K/yr - $55K/yr

Aircall is a unicorn AI-powered customer communications platform that helps customer-facing teams work smarter. As a Customer Support Specialist, you will work closely with customers to identify, investigate, escalate, and advise them on their questions and concerns, directly impacting their ability to run their teams efficiently.

AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP

Responsibilities

You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and ideas to help our team continually improve

Qualification

SaaS B2B support experienceCommunication skillsTechnical aptitudeMulti-tasking abilityCuriosityEmpathy

Required

Experience in a SaaS B2B customer support role is a plus
Excellent written and verbal communication skills
Technical aptitude
Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
Ability to multi-task across different tools and platforms
Willingness to work with multiple teams in an international and multilingual remote/hybrid environment

Benefits

Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, internet, and childcare reimbursements
Generous parental leave policy

Company

Aircall

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Glassdoor3.5
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Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
dateFounded in 2014
location
New York, New York, USA
people-size501-1000 employees
web-link
https://aircall.io/

Funding

Current Stage
Late Stage
Total Funding
$225.55M
Key Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M

Leadership Team

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Scott Chancellor
Chief Executive Officer
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Pierre-Baptiste Béchu
VP of Communications Platform
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Recent News

EU-Startups
Aircall Co-founder Jonathan Anguelov will speak at our EU-Startups Summit on May 7-8 in sunny Malta!
2026-01-20
thefastmode.com
Aircall Deploys Ribbon Solutions on AWS to Strengthen Global Voice Infrastructure
2025-12-05
PR Newswire
Aircall Leverages Ribbon and AWS to Power Global Communications Connectivity
2025-12-04
Company data provided by crunchbase