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Mercy Corps · 1 day ago

Incident and Crisis Management Procedures Review Consultancy

Portland, OR

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Mercy Corps is a leading global organization committed to helping people overcome adversity and build stronger communities. They are seeking an external consultant to review and update their incident and crisis management procedures to ensure they align with current best practices and the organization's recent structural changes.

AssociationNon Profit

Responsibilities

Conduct a review of existing Mercy Corps Incident Management Team (IMT) and Crisis Management Team (CMT) procedures, structure, supporting documentation and policies

Review a representative selection of previous incident and crisis after action reviews

Help design and lead stakeholder engagement sessions including workshops or participate in 1-2-1s with key staff to gather feedback on existing Mercy Corps practice

Draft new, unified guidelines for incident management structures and procedures for Mercy Corps at country, regional and global levels, or where more appropriate review, edit and amend exiting documents

Draft supporting documents, templates, tools and annexes, or where applicable review and amend existing templates

Where suitable, assess alignment with relevant ISO standards

Deliver and draft an updated incident reporting procedure

Deliver and draft a decision framework for categorizing and defining an incident/crisis based on type, severity, and level of management support required

Deliver and draft fully updated incident and crisis management procedures, suitable to support an incident at country, regional or global levels

Deliver and draft associated crisis and incident management annexes (including procedures/checklists/tools/templates for immediate actions on Kidnap/Detention, Missing Person, Medical Evacuation, Repatriation of Mortal Remains, Natural Disaster, Conflict, Disease Outbreak, Sexual Assault, Family Liaison)

Deliver and draft supporting generic crisis and incident management templates (Incident and Actions Log, CMT Agenda and Minutes, Situation Report)

Qualification

Crisis ManagementSecurity ConsultingHumanitarian ExperienceIncident Management ProceduresISO Standards FamiliarityStakeholder EngagementDiscretion HandlingWritten CommunicationProblem-Solving Mindset

Required

10+ years in international security and crisis management, including a minimum of 5 years supporting humanitarian/development agencies

Proven experience of security and crisis management consulting for a spectrum of INGO clients

Understanding of the operating model and functions of a humanitarian agency

Strategic understanding of the environments in which Mercy Corps operates, and typical incidents and risks faced as a result

Experience of designing incident and crisis management procedures for a large, global organization

Familiarity with existing standards and industry best practice on crisis management/business continuity

Able to work with other related business functions, e.g. Media, Legal, Safeguarding to overcome department compartmentalization and ensure finished work is relevant across the organization

Ability to handle sensitive and highly confidential subject matter with discretion

Flexible, creative and problem-solving mindset

Able to produce high quality, tightly drafted written material