Tractor Supply Company · 1 day ago
Sr Rep, HR Customer Support
Brentwood, TN
Full-time
Onsite
Mid, Senior Level
4+ years expTractor Supply Company is committed to supporting their team members and is seeking a Senior Representative for HR Customer Support. This role involves serving as a point of escalation for HR inquiries, providing high-level customer service, and ensuring compliance with company policies and procedures.
AgricultureRetailShopping
Responsibilities
Provide high-level customer service to team members regarding HR-related matters such as resetting passwords, submitting electronic personnel transactions, general troubleshooting for HR systems and other inquiries
Enter all incoming inquiries in the case management system and respond to Service Center requests via phone, email, mail, fax, website, voicemail or the HR Portal, while consistently meeting our daily, weekly, and monthly personal and team performance metrics
Analyze and process personnel actions (new hires, terminations, pay/position changes, status change, etc.) into the HRIS by data entry or electronic approval
Investigate and document Team Member concerns and complaints to ensure consistent, fair, and lawful treatment to reduce risk for the Company
Recommends courses of action to all levels of field management to ensure consistency with Company policy and compliance with local, state, and federal employment laws with moderate guidance from Manager, HR Support Center
Interprets and ensures compliance with current Company policies and procedures to promote consistency in decision-making
Utilize standard scripts, FAQs, policy manuals, HR knowledge base, desktop procedures and other reference materials and is responsible for managing to pre-determined Service Level Agreements (SLAs)
Follow through with any HR research or additional contact needed by the store team members, distribution center team members, District and Regional Managers, Store Support Center team members
Gathers, analyzes, and interprets data to identify trends and training opportunities
First point of contact and case management for health-related matters. This includes initial intake, providing guidance consistent with Company policy
Qualification
Required
4 years of experience in an employee relations or other Human Resources role
High School diploma is preferred. Any suitable combination of education and experience will be considered
Preferred
Demonstrated strong problem solving, communication, influencing, and multi-tasking skills
Work independently, positively handle conflict, and work in a fast-paced, changing environment
Detail-oriented approach to work
Demonstrated timely and accurate decision making
Build and maintain positive rapport with internal and external customers
Proficient in Microsoft Office products
Benefits
Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance
Company
Tractor Supply Company
Tractor Supply Company is the operator of rural lifestyle retail stores.
10001+ employees
H1B Sponsorship
Tractor Supply Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (49)
2023 (46)
2022 (58)
2021 (41)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-02-18IPO
Leadership Team
Hal Lawton
President & CEO
Rob Mills
SVP & CIO
Recent News
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