Arch Telecom · 2 days ago
Retail Associate Manager SARASOTA | S Tamiami Trail
Sarasota, FL
Full-time
Onsite
Mid LevelArch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. They are seeking a Retail Associate Manager who will work as part of a Retail Team to enhance customer experiences and build brand loyalty. The role involves providing excellent customer service, assisting in daily operations, and building relationships with customers and team members.
Retail
Responsibilities
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise
Assist Retail Store Manager in daily operations and coaching
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first class customer experience
Qualification
Required
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)
Leadership!
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
Benefits
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees
Company
Arch Telecom
Arch Telecom was established in 1993 in Yonkers, NY with a single location.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Ghai
Chief Executive Officer
Ali Yahyavi
Chief Sales Officer (CSO)
Company data provided by crunchbase