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Google · 1 day ago

Chrome Consumer Support Specialist, gUP WSE

United States

Full-time

Remote

Entry, Mid Level

$89K/yr - $127K/yr

2+ years exp

Google is a leading technology company focused on creating products and services that enhance user experiences. The Chrome Consumer Support Specialist will be responsible for managing support strategies for Chrome launches, ensuring seamless rollouts, and gathering user feedback to influence product development.

AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Develop high-quality Support Product Requirement Documents (PRDs) and external launch documentation. Execute comprehensive support strategy for product launches

Identify and triage pre-launch issues, advocating for resolution or mitigation with cross-functional stakeholders. Streamline support preparation workflows and proactively identify and address potential launch obstacles

Participate in product trials, identifying and addressing potential issues before launch. Share launch best practices and insights with stakeholders across the department, fostering a culture of continuous improvement

Work collaboratively with product teams to derive actionable insights from post-launch reporting, ensuring continuous product enhancement. Maintain an in-depth understanding of product features and functionality to provide effective support

Stay up-to-date with industry trends and best practices in product support and launch management. Build strong relationships with cross-functional teams to ensure seamless collaboration and successful product launches

Qualification

Technical project managementOperations managementClient-facing experienceData analysisProject managementBachelor’s degreeMaster’s degree

Required

Bachelor's degree or equivalent practical experience

2 years of experience in a technical project management or a customer-facing role

Preferred

Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field

2 years of experience managing projects or programs

2 years of experience in a client-facing role

3 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.)

Benefits

Bonus

Equity

Benefits

Company

Google

Glassdoor4.4

Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.

Founded in 1998

Mountain View, California, USA

10001+ employees

https://www.google.com

H1B Sponsorship

Google has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8763)

2024 (8872)

2023 (9682)

2022 (11626)

2021 (9109)

2020 (9785)

Funding

Current Stage

Public Company

Total Funding

$26.1M

Key Investors

Andy Bechtolsheim

2004-08-19IPO

1999-06-07Series Unknown· $25M

1998-11-01Angel· $1M

Leadership Team

Sundar Pichai

CEO

Thomas Kurian

CEO - Google Cloud

Recent News

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2025-10-08

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2025-10-04