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Freeman Hospital · 1 day ago

Receptionist/ Office Support

Carthage, MO

Full-time

Onsite

New Grad, Entry Level

Freeman Hospital is one of the largest NHS hospital trusts in the country, dedicated to providing high-quality care and clinical excellence. The Receptionist/Office Support role involves providing administrative support for NHS and private patients accessing specialized fertility services, ensuring efficient management of patient appointments and inquiries.

Hospital & Health Care

Responsibilities

Welcoming patients in to the department - checking them in to their appointments and processing any appointments following this

Taking phone calls from patients and health care professionals - dealing with enquiries and sharing information with the clinical teams

Making appointments and keeping records of referrals in to the department

Upkeep of shared mailboxes to ensure enquiries are dealt with in a timely and appropriate manner

Maintaining 18 week pathway standards

Computer competence is of great importance as we continue to work towards Paperlite and maintaining electronic patient records and databases

To provide an effective reception and administrative service to the Fertility Centre dealing with patients in person and by telephone, appointment booking and data input

To support office staff in other general admin duties

To support an efficient administration and clerical service, as a member of a multi-disciplinary team

To receive and distribute items from the goods entrance and appropriate sites

Qualification

Keyboard skillsOrganizational skillsCommunication skillsMedical terminology knowledgeNHS medical records knowledgeData entry experienceGCSE/NVQ 2 educationBasic numeracy skillsECDL qualificationPrevious NHS experienceAdministration experience