Arena Entertainment · 3 days ago
Payment Operations (Gaming & Crypto) Executive (shifts - 24/7 worldwide coverage)
Miami, FL
Full-time
Onsite
Mid LevelArena Entertainment is a cutting-edge multinational company specializing in online entertainment and digital advertising, with a focus on blockchain technology and AI. They are seeking a Payment Operations Executive to monitor customer transactions, prevent fraud, and ensure efficient payment processing.
Entertainment
Responsibilities
Process withdrawals
Investigate failed or delayed transactions
Monitor withdrawal queues and ensure timely and accurate payout processing
Resolve customer payment queries professionally and efficiently
Identify, investigate, and escalate suspicious account activity including multi-accounting, chargebacks, bonus abuse, and account takeover attempts
Conduct risk assessments using internal fraud tools and alert systems
Analyse customer behaviour and transactional data to detect new or emerging fraud trends
Monitor Gameplay Activity To Identify Unusual Patterns Such As Collusion
Automated or bot-like play
Irregular betting strategies
Chip dumping
Advantage play or suspicious winning patterns
Review flagged gameplay sessions to ensure fairness and adherence to platform rules
Escalate gameplay concerns to the providers
Provide detailed reports on gameplay investigations and outcomes
Qualification
Required
Previous experience in a Payments, Fraud, or Risk role within the iGaming industry (required)
Strong understanding of fraud patterns, payment flows, and gameplay risk indicators
Excellent analytical skills and strong attention to detail
Confident in reviewing large amounts of data and making sound decisions
Strong communication skills, both written and verbal
Ability to work shifts including evenings or weekends
Preferred
Previous experience performing gameplay reviews or game integrity check
Strong Excel or reporting skills
Company
Arena Entertainment
We’re a digital entertainment company creating engaging online platforms people love. Since 2021, we’ve been building something different.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase