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QbDVision · 1 day ago

Product Specialist

Boston, MA

Full-time

Hybrid

Mid Level

3+ years exp

QbDVision is a company focused on providing technical expertise in the pharmaceutical and biotechnology industries. As a Product Specialist, you will support the sales team by delivering product demonstrations, answering technical questions, and developing tailored solutions to meet customer needs throughout the sales cycle.

BiotechnologyHealth CareInformation TechnologyManufacturing

Responsibilities

Serve as the primary technical point of contact for the sales team, providing expert guidance and support throughout the sales process

Conduct engaging and informative product demonstrations tailored to specific prospect needs and workflows within CMC and related areas

Effectively address technical questions and concerns from prospects, clearly articulating the capabilities and benefits of our platform

Develop detailed and persuasive responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), highlighting our technical strengths and differentiation

Collaborate with Account Executives to understand prospect requirements and design optimal solution architectures that align with their scientific workflows

Maintain a deep understanding of our platform's features, functionality, and technical architecture

Develop and maintain expertise in the scientific workflows within pharmaceutical and biotechnology manufacturing, particularly CMC and related software solutions (e.g., LIMS, ELN, MES, RIM)

Stay current on industry trends, emerging technologies, and the competitive landscape within the pharma/biotech SaaS space

Articulate the value proposition of our platform in the context of customer-specific scientific and business challenges

Contribute to the development of technical sales collateral, including demo scripts, presentations, FAQs, and technical documentation

Identify opportunities to create reusable solutions, templates, and best practices for common customer use cases

Provide feedback to the Product and Engineering teams based on customer interactions and market insights

Build strong relationships with prospective customers, establishing credibility and trust through your technical expertise

Understand customer scientific processes, data management practices, and IT infrastructure

Collaborate with internal teams (Sales, Product, Customer Success) to ensure a seamless customer experience

Travel to customer sites as needed for meetings, demonstrations, and technical workshops (Up to 30% of time)

Attend industry conferences and events to stay informed about market trends and network with potential customers (20%)

Qualification

CMC ExpertiseScientific AcumenTechnical ProficiencyLIMSELNMESRIMCommunication SkillsPresentation SkillsProblem-SolvingDetail-OrientedCollaborationCustomer Focus

Required

Bachelor's degree in a scientific discipline, preferably Biology, Chemistry, or related field

3+ years of professional experience in the pharmaceutical or biotechnology industry

Specific experience in pharmaceutical/biotech manufacturing, particularly within CMC (Chemistry, Manufacturing, and Controls)

Technical Proficiency: Understanding and articulating complex technical concepts related to software and scientific workflows

Scientific Acumen: Strong understanding of scientific principles and processes within the pharmaceutical and biotechnology industries

CMC Expertise: Solid understanding of CMC processes, regulatory requirements, and everyday challenges

Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical information to technical and non-technical audiences

Presentation Skills: Ability to deliver engaging and persuasive product demonstrations

Problem-Solving: Analytical and problem-solving skills to address customer technical challenges

Detail-Oriented: Strong attention to detail, particularly when responding to RFPs and designing solutions

Collaboration: Ability to work effectively with sales teams and other internal stakeholders

Customer Focus: A genuine desire to understand and meet customer needs

Enthusiastic and self-motivated

Adaptable and able to thrive in a fast-paced environment

Strong work ethic and a commitment to excellence

Passion for technology and its application in the life sciences

Preferred

Experience with common CMC scientific workflow tools such as LIMS, ELN, MES, and RIM systems

Experience in a digital strategy, technology, or software company

Experience in a sales or customer-facing role

Benefits

Health Insurance - Good health promotes good work. We provide competitive health insurance benefits and flexible plans for you and your family members •(applicable to U.S.-based employees only).•

Disability Insurance - For the unexpected situation where your ability to work and earn for you or your family gets disrupted, you can get access to short-term and long-term disability insurance •(applicable to U.S.-based employees only).•

Mental Health Services - We provide access to mental health services via our employee platform •(applicable to U.S.-based employees only).•

Family-Friendly PTO Policies - Unlimited vacation policy is reflective of our family-first culture and to encourage a healthy work-life balance.

Hybrid Office Model - As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office if you are near a QbDVision office location.

Stipends for equipment, office supplies and personal development (conferences, skill training, etc.).