AAA Auto Club Enterprises · 1 day ago
Senior Customer Experience Analyst
Costa Mesa, CA
Full-time
Onsite
Mid, Senior Level
$84K/yr - $112K/yr
2+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Senior Customer Experience Analyst to join their Market Research/Consumer Insights team. This role involves analyzing member feedback and customer experience research studies to provide actionable insights and recommendations to leadership.
Insurance
Responsibilities
Monitor the setup and results of the organization’s CX studies to ensure data integrity. This includes designing, building, and maintaining monitoring methods or reports to identify issues that may arise - and assist with implementing solutions quickly
Analyze CX survey and operational data to identify trends and actionable recommendations for the organization – this can also include verbatim (text) analyses
Communicate the findings (both through reporting and verbally) with several levels of staff
Design and maintain reports for the CX studies to communicate these trends to the organization – typically within PowerPoint, Tableau, or Excel
Document existing and newly created processes related to the CX studies for reference by the larger Market Research/Consumer Insights team
Qualification
Required
Bachelor's degree in a related field (business/economics, math, statistics preferred) or comparable experience
2-5 years customer experience/CX research experience (market research vendor or client side)
Problem solver with analytical and data interpretation skills that can be applied across many platforms and tools
Clear communication skills, both written and verbal
Ability to perform calculations and manipulations as needed for data validation and aggregation within analyses
Ability to work on multiple projects simultaneously and adapt quickly to unexpected changes
Ability to rapidly learn new processes and tools even if do not have specific experience in certain platforms
Intermediate Microsoft Excel skills required (experience with SQL, SPSS, Tableau, Power Query, PowerPivot a plus)
Experience analyzing and working with large datasets
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
Company data provided by crunchbase