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Extend Your Team · 2 days ago

Flood Insurance Customer Support \- Backend

United States

Full-time

Remote

Senior Level

5+ years exp

Extend Your Team is a company that has developed an innovative credit card powered by an advanced asset-securing platform. They are seeking detail-oriented operations specialists to manage complex account servicing tasks related to flood insurance and provide excellent customer service support.

OutsourcingStaffing AgencyVirtual Assistant

Responsibilities

Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner

Assist with payoff quote requests from CH and lenders

Process account closure endorsements end-to-end, including both Self-Serve and internal requests

Handle account-closing–related unblock requests

Post manual payments accurately and in compliance with internal controls

Prepare bi-weekly reconveyance requests for audit review

Submit bi-weekly reconveyance requests to ProTitle following audit approval

Review and clear OFAC-blocked LIDs in accordance with regulatory requirements

Manage flood insurance renewals and Letters of Lender (LOL) end-to-end

Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts

Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues

Handle credit balance refunds, including escalated cases and returned checks

Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates

Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed

Qualification

Mortgage servicingInsurance servicingAccount closureCompliance knowledgeInternal servicing systemsAttention to detailCommunication skillsTime management