Spacelabs Healthcare · 1 day ago
Field Services Engineer 3
Orlando, FL
Full-time
Onsite
Senior Level
5+ years expSpacelabs Healthcare is dedicated to improving patient care through innovative healthcare solutions. The Field Services Engineer III is responsible for ensuring quality service of Spacelabs products and customer satisfaction, requiring strong technical and communication skills, and involves significant travel within the assigned territory.
Health CareInformation Technology
Responsibilities
Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications
Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements
Perform all assigned preventative maintenance, corrective maintenance, any updates/upgrades to device’s software, and provide necessary records to hospitals and Regional Service Manager
Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments
Respond to all assigned customer service calls within the required timeframe and apply corporate policy guidelines
Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service contracts, billable services, and Spacelab’s products and offerings
Collaborate with Regional Service Managers and Contract Specialists in generating service quotations for customers on new business agreements or service renewals
Support sales efforts by assisting with equipment demonstrations and clinical evaluations
Assist sales with pre-sale configurations and consultation as required
Submit accurate and complete reports on time regarding expenses, timecards, and service call reports
Assist with 'on-the-job training' of all regional new hires; responsible for mentoring new FSEs and field installation associates and supporting the business as needed
Attend all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices
Continue technical development, e.g., seek out new training to keep up with technology as it changes
Control and maintain assigned Spacelabs assets in accordance with policies and directions
Uphold Spacelabs values of Customer Obsession, Ownership Mindset, and Superior Results
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Qualification
Required
Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and/or experience
5+ years of experience as an FSE or equivalent field service or similar experience
5+ years of experience working on complex capital medical devices
Proficient computer skills including Networking, Microsoft Windows, XP operating systems. Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio, and PowerPoint)
Must become fully competent in the application and operation of all products in all care areas
Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training. Must become fully competent in the application and operation of all assigned products and systems
Work various shifts as deemed necessary for successful installation and training
Following successful completion of training, must be willing to relocate anywhere in the continental United States (as determined by the needs of the business)
Required to register with a vendor credentialing service. As part of this process, you may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at a customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks
Must maintain a good driving record and be insurable per company policy. Observe all applicable company safety policies and practices
Ability to climb and stand on ladders for extended periods
Ability to lift up to 50lbs
Use of computer: 15%
Domestic Travel: 75% - This is a regional position requiring a significant amount of driving. This position requires the ability to possess a valid driver's license and maintain a good driving record. Includes possible air travel, so must be able to acquire all necessary travel documents
This position will be assigned to a specific region but will be used as a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs
This position may be relocated to a different location within the assigned Region. FSE will be given advance notice of this and will be required to relocate if business needs require
Participation in an on-call rotation and periodic mandatory overtime may be required
Company
Spacelabs Healthcare
Spacelabs Healthcare To inspire the world to bring the best care experience to patients and families.
1001-5000 employees
H1B Sponsorship
Spacelabs Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (11)
2023 (5)
2022 (6)
2021 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$4M2023-10-30Grant· $4M
2004-03-22Acquired
Leadership Team
Thomas Faris
VP Global Quality and Regulatory Affairs
Recent News
EIN Presswire
2025-06-26
Company data provided by crunchbase