New Mexico Mutual · 1 month ago
Customer Engagement Specialist - Billing Specialist
Albuquerque,NM,US
Full-time
Onsite
Entry Level
1+ years expNew Mexico Mutual is dedicated to providing excellent customer service, and they are seeking a Customer Engagement Specialist to enhance the customer experience. The role involves resolving inquiries, maintaining billing accounts, and advocating for process improvements within the department.
Financial ServicesInsuranceService Industry
Responsibilities
Perform customer-focused service by researching, resolving and responding to general operational and billing inquiries from producers, policyholders and other departments
Leverage innovative technology to engage with customers and provide services for essential policy and billing account maintenance
Continually seek to gain knowledge from internal support departments to enhance service for external customers and resolve any issues promptly
Collaborate with agents, policyholders and supporting departments to actively listen and understand the needs of the customers to maintain proficient policy and billing records
Advocate for enhancing the customer experience by making suggestions to leadership that improve workflows, processes, and interactions with customers
Maintain positive and professional client relationships while handling concerns that arise, such as, difficult policy service inquiries, collection of past due balances, preparing accounts for collection, and handling of deductible disputes
Accurately complete account reconciliations, to provide information to internal and external stakeholders
Analyze and resolve systematic errors in disbursements of audited premium and billing distributions
Actively participate in building and maintaining a strong values-based culture for the department and across the organization
Qualification
Required
High School Diploma or equivalency required
1-3 years of experience in customer service or general office support
Excellent verbal and written communication skills with strong background in customer service a must
Good organizational, time management and multitasking abilities
Strong attention to detail with accuracy
Must be flexible, self-directed and have the ability to handle changing priorities and manage time efficiently
Ability to work independently as well as with a team
Ability to identify problems and recommend solutions
MS Office (Word, Excel, PowerPoint, Outlook)
Preferred
Associate's degree from an accredited college or university in a related field
Experience in billing and collections setting strongly preferred
Guidewire experience preferred
Company
New Mexico Mutual
New Mexico Mutual provides workers' compensation insurance and other related services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sara Gurule
Executive Assistant to the President & CEO
Recent News
Business Journals
2024-05-23
Business Journals
2022-05-17
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