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Franklin Mint Federal Credit Union · 2 days ago

Loan Servicing Associate

Loan Servicing - Chadds Ford, PA 19317

Full-time

Onsite

Entry Level

$16.90/hr - $22.87/hr

3+ years exp

Franklin Mint Federal Credit Union is seeking a Loan Servicing Associate to assist in the performance of various duties in support of the Loan Servicing department. The role involves handling daily tasks such as processing mail, managing loan verification requests, and ensuring compliance with operational controls.

BankingCreditFinancial Services

Responsibilities

Assists with day-to-day work tasks of Loan Servicing staff

Assists with opening and sorting mail, including FedEx & USPS

Assists with processing daily incoming mail checks

Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH

Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets

Assists with processing reports and month-end activities

Processes incoming loan verification requests

Ensures accuracy of Loan Servicing forms and making changes to the core as required

Utilizes the title tracking system to assist as needed with vehicle titles

Assists with testing of upgrades and new system processes for servicing interface

Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager

Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members

Qualification

Customer/Member ServiceMicrosoft OfficeAnalytical/Problem SolvingOrganizational SkillsInterpersonal/Team PlayerMotivated/Works IndependentlyVerbal/Written SkillsPrioritize/Multi-taskProject Management SkillsDetail Oriented

Required

High school diploma plus a minimum of 3 years related experience required

Strong demonstrated abilities required: Customer/Member Service

Strong demonstrated abilities required: Interpersonal/Team Player

Strong demonstrated abilities required: Motivated/Works Independently

Strong demonstrated abilities required: Analytical/Problem Solving

Strong demonstrated abilities required: Organizational Skills

Strong demonstrated abilities required: Project Management Skills

Strong demonstrated abilities required: Detail Oriented

Strong demonstrated abilities required: Verbal/Written Skills

Strong demonstrated abilities required: Microsoft Office

Strong demonstrated abilities required: Prioritize/Multi-task

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus