Apply on Employer Site

Mitchell Martin Inc. · 4 months ago

Program Analyst Customer Affairs

Topeka, KS

Full-time

Onsite

Entry, Mid Level

$17.98/hr - $22.64/hr

2+ years exp

Mitchell Martin Inc. is seeking a Program Analyst for Customer Affairs to ensure positive relationships with state commissions and community leaders. The role involves managing customer-impacting programs and enhancing customer experiences through engagement and education.

B2BBookkeeping and PayrollConsultingHealth CareHuman ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage multiple programs, including Critical Needs and Rehousing programs

Oversee daily workflow, including paperwork, applications, and records management

Develop messaging and drive education and participation in programs

Provide regular reporting and track program activities

Enhance customer experience through targeted outreach and education

Interface directly with customers to provide information and options for energy bill payment assistance

Collaborate with cross-functional teams to maximize customer reach

Qualification

Customer ServiceStakeholder ManagementCommunicationProblem SolvingEducationOutreachCollaboration

Required

Minimum 2 years of experience with external stakeholders, preferably in Customer Services, Operations, or Public Affairs

Proven ability to build and retain positive working relationships with stakeholders

Demonstrated experience in customer interaction with problem-solving and effective communication skills

Willingness and ability to work extended and non-traditional hours

Ability to travel locally and statewide to meet job expectations

Preferred

Bachelor's degree preferred, concentration in communication or business desired

Company

Mitchell Martin Inc.

Founded in 1984

New York, New York, USA

501-1000 employees

https://www.mitchellmartin.com

H1B Sponsorship

Mitchell Martin Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (99)

2024 (104)

2023 (156)

2022 (122)

2021 (157)

2020 (253)