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Hyatt Regency · 1 day ago

Front Desk Clerk

Portland, OR

Full-time

Onsite

New Grad, Entry Level

$22.25/hr - $22.25/hr

Hyatt Regency Portland is a hotel that offers a welcoming environment for travelers. They are looking for a Front Desk Clerk to provide exceptional customer service and assist guests with check-in, inquiries, and concierge services.

Hospitality

Responsibilities

Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay

Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed

Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions

Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction

Maintain accurate records of guest accounts, including billing information and room assignments

Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience

Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment

Qualification

Customer service experienceHotel management softwareCommunication skillsInterpersonal skillsMultitasking abilityFlexibility in shiftsPositive attitude