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We Energies · 1 day ago

Customer Service Supervisor

Milwaukee, WI

Full-time

Onsite

Mid, Senior Level

$88K/yr - $153K/yr

3+ years exp

We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in West Allis, Wisconsin. The role involves leading a team dedicated to providing high levels of proactive service to gas and electric customers while managing performance and development plans for team members.

DronesEnergyRenewable Energy

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Lead a team of Service Managers, Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees

Provide a high level of proactive service to We Energies gas and electric customers

Provide coaching, counseling, discipline, training and development to team members as required

Establish performance management and development plans (goals) annually with each team member

Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary

Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider

Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained

Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues

Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally

This position is part of a rotation for on call/off hours response

Qualification

Customer Service ExperienceLeadershipCommunication SkillsNegotiation SkillsAssociate DegreeBachelor's Degree

Required

Candidates must possess an Associate degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered

3+ years of customer service experience

The successful candidate should possess strong leadership ability and above average communication skills, including effective negotiation and client commitment management

Must meet company standards for driving and maintain a valid Driver's License