E-Z Bel Construction, LLC ยท 1 day ago
IT Support Specialist
San Antonio, TX
Full-time
Onsite
Entry Level
2+ years expE-Z Bel Construction, LLC is seeking an IT Support Specialist to ensure reliable, secure, and efficient operation of all end-user technology across the company. This role involves providing hands-on technical support, managing help desk workflows, and delivering high-level troubleshooting for hardware, software, network, and mobile device issues.
Construction
Responsibilities
Respond to calls, tickets, and walk-ups, providing timely technical support and resolution of work orders
Install, configure, upgrade, and maintain end-user systems, software, and peripherals, including laptops, desktops, mobile devices, and printers
Diagnose and resolve issues to maintain system reliability and minimize user downtime
Administer and support devices through Mobile Device Management (MDM), ensuring compliance with company policies
Track IT inventory, manage asset lifecycle, and procure hardware and software as needed
Monitor endpoint performance and ensure devices receive required updates, patches, and optimizations
Create and maintain IT documentation, including procedures, configurations, and troubleshooting guides
Serve as a liaison with the Managed Service Provider (MSP), ensuring effective communication, issue resolution, and service delivery
Collaborate with cross-functional teams to implement IT projects, upgrades, and migrations
Research and recommend IT solutions, tools, and best practices to support business needs
Provide training on hardware, software, and IT best practices
Perform other duties as assigned
Qualification
Required
Associate's degree in computer science, Information Technology, or related field, or equivalent experience
Proven experience (2 years) in a help desk or technical support role
Hands-on experience with Microsoft Windows
Experience in managing endpoint devices using MDM tools such as Microsoft Intune
Experience with Microsoft Active Directory for user and identity management
Strong understanding of TCP/IP, DNS, DHCP, LAN/WAN protocols
Excellent problem-solving skills with a logical approach
Strong communication skills; ability to communicate effectively with technical and non-technical staff
Spanish required
Preferred
Certifications such as A+, AZ-900 or similar are a plus
Benefits
Best-in-class Medical & Dental Plans
Vision Insurance
Voluntary Life Insurance
Supplemental Accident, Critical Illness, and Short-Term Disability Coverage
Pet Insurance
401(k) Retirement Plan
Quarterly Bonuses
Paid Time Off (PTO)
Employee Assistance Program (EAP)
Tuition Reimbursement & Continued Education Programs
Dependent Scholarship Program
Community Engagement Opportunities
Company Events & Quarterly State of the Company Meetings
Company
E-Z Bel Construction, LLC
E-Z Bel Construction, LLC (E-Z Bel) performs civil and commercial construction projects for a variety of public and private entities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Rodriguez
CEO/MANAGER
Tom Wright
Chief Financial Officer
Recent News
Business Journals
2023-04-18
Company data provided by crunchbase