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Traackr · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

$80K/yr - $110K/yr

5+ years exp

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform. The Customer Success Manager will partner with clients to ensure successful implementation and adoption of the Traackr platform, focusing on building strong relationships and driving measurable success through tailored solutions and support.

AdvertisingMarket ResearchSearch EngineSocial Media

Growth Opportunities

Responsibilities

Client Onboarding & Training: Develop and execute personalized onboarding and training plans for new clients, ensuring they effectively learn and adopt the Traackr platform. Provide coaching and use case analysis to facilitate early success

Success Measurement: Establish critical success metrics for clients' influencer programs, ensuring both quantitative and qualitative measures are in place to track progress and outcomes

Strategic Guidance: Leverage insights into current program gaps and opportunities to highlight the benefits of Traackr’s product and align with clients' strategic objectives

Monitor Adoption & Usage: Continuously track and address product adoption, ensuring clients are fully utilizing Traackr’s capabilities to meet their goals

Collaboration: Work closely with Client Partners and fellow Customer Success Managers to implement strategic account management, identifying and escalating any signals of risk and exploring opportunities for account growth

Qualification

Customer Success ManagementSaaS TechnologyInfluencer MarketingPublic SpeakingConsultative SkillsTeam CollaborationWritten CommunicationVerbal Communication

Required

5+ years of experience as a Customer Success Manager, preferably working with global enterprise clients

Strong understanding of SaaS technology, particularly in marketing or communication ecosystems, with experience supporting marketing products or technologies

Excellent public speaking, presentation, and facilitation skills, with experience leading dynamic workshops for both small and large groups

Strong written and verbal communication skills across multiple geographies, with the ability to engage with clients at all organizational levels

A collaborative and team-oriented mindset, contributing to both individual success and team goals

Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders

Bachelor's degree or higher

Preferred

Experience in beauty or influencer marketing is highly preferred

Benefits

Competitive Salary

Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend

Coworking Office Subscription for Collaborative Spaces

Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents

Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs

Paid Parental Leave to Support Quality Time with Your Loved Ones

Career Development, including Internal and External Training Opportunities

Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region