FNG (Fortitude Nicsa Global) Ltd. · 1 day ago
Project Manager
United States
Full-time
Remote
Senior LevelFNG (Fortitude Nicsa Global) Ltd. is seeking a Project Manager responsible for leading the successful delivery of IT infrastructure projects across multiple regions. The role focuses on structured cabling, wireless surveys, and network deployment, overseeing the project lifecycle from scope definition to customer handover.
Cloud ComputingComputerCyber SecurityInformation TechnologyTechnical Support
Responsibilities
Programme leadership – Define priorities, manage risks and interdependencies, and ensure all projects are delivered on time, within scope, and to budget
Technical project oversight – Oversee the delivery of projects, including but not limited to cabling and wireless survey, ensuring adherence to design standards, site readiness, and customer technical requirements
Partner & vendor coordination – Manage relationships with installation partners, survey engineers, and field resources; validate deliverables such as survey reports, as-built documentation, and test results
Team management – Lead, coach, and develop Project Coordinators; align Service Desk and partner resources with programme objectives, fostering accountability and collaboration
Commercial ownership – Oversee billing accuracy, revenue recognition, and margin performance; apply robust scope management and change control processes
Delivery excellence – Ensure onboarding and project readiness; manage smooth handover to Project Coordinators and/or Service Desk with clear runbooks and documentation
Governance – Chair internal and external calls; track KPIs, maintain delivery playbooks, and provide clear reporting to leadership and customers
Quality & risk – Lead RCAs and drive preventative actions; monitor partner/engineer performance, ensuring compliance with SLAs, OLAs, and standards
Customer outcomes – Act as senior escalation point, build strong client relationships, and drive measurable improvements in customer satisfaction (CSAT/NPS)
Qualification
Required
Proven experience managing Project Managers/Coordinators and leading cross-functional delivery teams across regions, ideally within IT infrastructure, cabling, or wireless deployment programmes
Understanding of structured cabling standards (e.g. Cat6/6A, fibre, containment, patching) and wireless survey methodologies (e.g. Ekahau, predictive and on-site surveys)
Demonstrable experience overseeing third-party installation partners and ensuring quality of site deliverables such as heatmaps, as-built drawings, and certification test results
Strong commercial acumen with hands-on expertise in SOW validation, change control, billing assurance, and financial forecasting
Exceptional stakeholder management skills, with the ability to influence at senior levels across enterprise clients and partner ecosystems
Proficiency with delivery and reporting tools (e.g., MS Project or equivalent, ITSM platforms such as ServiceNow, Excel/Power BI)
Relevant certifications: PRINCE2 Practitioner / PMP (required)
Preferred
MSP
ITIL (desirable but not required)
Company
FNG (Fortitude Nicsa Global) Ltd.
Fortitude Nicsa Global (FNG) is a leading provider of comprehensive IT services, supporting businesses in over 160 countries with innovative, 24/7 solutions.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase