Customer Support Specialist – SaaS jobs in United States
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Cartley · 1 day ago

Customer Support Specialist – SaaS

positionDallas, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Cartley empowers businesses to establish their online presence with secure and efficient e-commerce solutions. They are seeking a Customer Support Specialist to assist customers with product-related queries, troubleshoot technical issues, and ensure customer satisfaction.

E-CommerceSEOSocial Media MarketingSoftwareWeb Design

Responsibilities

Assisting customers with product-related queries
Troubleshooting technical issues
Ensuring customer satisfaction
Responding to customer inquiries via various communication channels
Providing excellent customer support
Collaborating with teams to improve service quality
Analyzing customer feedback
Proactively contributing to enhancing the overall customer experience
Guiding customers through product features, onboarding, and best practices
Providing feedback on recurring issues to help improve the product

Qualification

Technical supportCustomer satisfactionSaaS experienceE-commerce familiarityAnalytical skillsHTML familiarityCustomer service experienceCommunication skillsTeam-oriented

Required

Proficient in customer support and customer satisfaction skills
Guide customers through product features, onboarding, and best practices
Experience in technical support and troubleshooting within a SaaS environment
Excellent analytical and communication skills
Ability to work well under pressure and maintain a customer-focused approach
Bachelor's degree or equivalent professional experience
Provide feedback on recurring issues to help improve the product

Preferred

Prior experience in customer service or online support is a plus
Familiarity with e-commerce platforms and applications is advantageous
Experience with SaaS products, web apps, or e-commerce platforms
Familiarity with basic HTML or CMS platforms
Experience working in a fast-paced, team-oriented environment

Benefits

Competitive salary and benefits package.
Opportunities for career growth and learning.
Collaborative, supportive, and fun team environment.
Exposure to innovative SaaS products and technologies.

Company

Cartley

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Cartley is a software development company that offers web design, social media marketing, SEO, and e-commerce solutions.
dateFounded in 2024
location
Bedford, Texas, USA
people-size11-50 employees
web-link
https://cartley.com/us/en/

Funding

Current Stage
Early Stage
Company data provided by crunchbase