Step Up ยท 1 day ago
Clinical Program Manager
San Bernardino, CA
Full-time
Hybrid
Entry, Mid Level
$88K/yr - $95K/yr
2+ years expStep Up is a mission-driven organization dedicated to hope, wellness, and collaborative relationships. The Clinical Program Manager will lead a dynamic team providing comprehensive mental health and housing support to adults with serious mental illness in San Bernardino County, overseeing clinical and administrative operations while ensuring compliance with relevant standards.
CharityHealth CareNon Profit
Responsibilities
Lead and supervise clinical and case management staff, ensuring alignment with the Housing First and Recovery Model
Facilitate weekly team meetings and provide direct clinical guidance on case progress
Provide direct supervision, support, and training to team members; ensure team meets productivity standards
Oversee clinical service provision, including crisis intervention, individual rehabilitation, and medication management coordination
Serve as clinical lead for on-call coverage, ensuring 24/7 access to support services
Oversee day-to-day operations to ensure appropriate staffing, program census coverage, and clinical workflows
Manage program budget and outcomes to meet contract revenue requirements
Authorize timesheets, mileage, performance evaluations, and service documentation
Coordinate hiring, onboarding, and ongoing development of staff in collaboration with the Director of Clinical Services and Quality Management
Ensure all documentation meets DBH, Medi-Cal, and Welligent ERRS standards
Monitor service delivery for fidelity to evidence-based practices (e.g., CBT, DBT, MI, TIC)
Partner with QA Manager to implement compliance protocols and third-party billing readiness
Co-sign clinical documentation as required by licensure standards
Act as liaison with DBH, Continuum of Care (CoC) partners, and other community stakeholders
Represent Step Up at local management meetings, QA groups, and collaborative provider forums
Manage external communication and referrals related to clinical program services
Qualification
Required
Current CA license as an LMFT, LCSW, or LPCC in good standing
2 years of clinical experience working with adults diagnosed with chronic mental illness
Experience supervising interdisciplinary staff and/or interns
Strong knowledge of DBH/Medi-Cal documentation standards, housing support models, and mental health best practices
Proficiency in Electronic Health Records (EHR), especially Welligent
Valid California driver's license, auto insurance, and reliable transportation required
Expertise in DSM-5, clinical assessments, and level-of-functioning evaluations
Proficiency in trauma-informed care, recovery-oriented practice, and culturally responsive service delivery
Strong leadership, time management, and organizational skills
Capacity to work independently in the field and maintain professional boundaries under challenging circumstances
Preferred
LMFT (Preferred)
Licensed Certified Social Worker (Preferred)
LPCC (Preferred)
working with adults with chronic mental illness: 2 years (Preferred)
Medical documentation: 1 year (Preferred)
Benefits
Medical insurance
Dental insurance
Flexible spending account
Life insurance
Paid time off
Retirement plan
403(b)
Vision insurance
Company
Step Up
Step Up On Second Street, Inc. supports those with serious mental health issues and chronic homelessness.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimm Baersch
Special Assistant to the President & CEO
Company data provided by crunchbase