South Florida ENT Associates, P.A. · 2 weeks ago
Regional Director of Operations - Broward & Palm Beach
Pembroke Pines, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSouth Florida ENT Associates, P.A. is seeking a Regional Director of Operations to oversee operational consistency and performance across multiple ENT care centers. This role involves managing performance outcomes, ensuring regulatory compliance, and fostering a culture of excellence while leading a team of Practice Managers and Supervisors.
Cosmetic SurgeryHealth CareHealth DiagnosticsHospitalMedical
Responsibilities
Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives
Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses
Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities
Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team
Conduct monthly site audits for compliance, facility standards, and patient safety readiness
Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness
Establish clear management rhythms:
Daily: Site-level huddles driven by Practice Managers
Weekly: Regional review meetings focused on performance metrics and issue resolution
Monthly: Regional scorecard reviews with VP of Operations
Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives
Serve as primary liaison between operational leadership and physicians
Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers
Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers
Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards
Lead operational rollout of new services, technologies, and acquisitions within assigned region
Partner with Business Development on due diligence, onboarding, and implementation phases of new practices
Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption
Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up
Enforce safety, facility, and quality standards through structured checklists and site visit programs
Lead remediation of audit findings and maintain readiness for internal or external inspections
Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations)
Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.)
Cascade enterprise communications and ensure field readiness for new initiatives
Qualification
Required
Bachelor's Degree required; Master's preferred
5–7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred)
Proven record of operational performance improvement and leadership of multi-location teams
Strong analytical, communication, and organizational skills
Company
South Florida ENT Associates, P.A.
South Florida ENT Associates (SFENTA) consists of 52 Board Certified Ear, Nose, and Throat physicians in South Florida.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Agustin Arrieta
Otolaryngology-Head and Neck Surgery
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