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CRS · 1 day ago

Corporate Housing Specialist

Corporate Headquarters - Phoenix, AZ 85027

Full-time

Hybrid

Entry Level

$22/hr - $22/hr

2+ years exp

CRS is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. The role serves as a primary point of contact for sourcing and securing corporate leases for housing claims, acting as a liaison between policyholders, insurance adjusters, and corporate housing vendors.

CommercialHotelInsurance

Responsibilities

Work with our contracted corporate housing vendors to source short-term housing options that meet the needs of the policyholder

Obtain adjuster approvals and ensure claim expenses are within policy limits

Speak with landlords and educate them on temporary housing services

Present located properties to the policyholders and customers for acceptance

Prioritize all working claims, to work each one daily

Occasionally act on behalf of the collections department to obtain abatement for a claim

Coordinate housing move-ins with multiple departments throughout the organization

Apply Creative Problem-Solving: Analyze unique challenges that arise during claim processes and housing arrangements to provide innovative solutions

Demonstrate Soft Skills: Exhibit empathy, patience, and a positive attitude in all policyholder interactions, promoting a positive customer experience

Ensure customer satisfaction by prompt and proper resolution of questions and issues

Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system

Qualification

Customer Service ExperienceSourcing SkillsDecision-MakingMicrosoft Office SuiteProblem-Solving SkillsMultitaskingCompassionTyping SpeedTime ManagementOrganizational SkillsWritten CommunicationVerbal CommunicationAttention to Detail

Required

Decision-Making: Make informed decisions by evaluating options and considering potential outcomes. Exhibit sound judgment and confidence in decision-making processes

Time Management: Allocate time effectively to meet deadlines and manage various tasks simultaneously. Prioritize tasks based on urgency and importance

Excellent organizational skills

Excellent sourcing skills

Excellent written and verbal communication skills

Strong problem-solving skills with a proactive and innovative focus

Must demonstrate accuracy and strong attention to details

Strong ability to multitask. Sense of urgency and deadline oriented

Intermediate competency in math

Ability to demonstrate compassion and handle sensitive information

Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)

Minimum of 2 years Customer Service experience

High School Diploma or equivalent required

Preferred

Typing speed 40 wpm or higher preferred

Benefits

Computer and phone equipment will be provided.

Reliable high-speed internet service and a suitable workspace at your residence.

Company

CRS

Founded in 1989 as Corporate Relocation Specialists, CRS Temporary Housing established itself as the first temporary housing company to solely serve the insurance industry.

Founded in 1989

Phoenix, Arizona, USA

201-500 employees