BMO U.S. · 1 day ago
Regional Manager, Director - Commercial (Emerging Middle Market)
Lake Oswego, OR
Full-time
Onsite
Senior Level, Lead/Staff
$42K/yr - $65K/yr
10+ years expBMO U.S. is seeking a highly motivated Regional Manager to lead a team of relationship managers in their Emerging Middle Market Group. The role focuses on driving market share growth, managing client relationships, and leading business development initiatives within the middle market segment.
Banking
Responsibilities
Acts as an escalation point for complex client issues, using strategic problem-solving to resolve conflicts and maintaining strong client relationships
Leads the structuring of high-value, complex deals, and credit approvals, ensuring alignment with client needs
Oversees credit approvals and drives pricing coordination, acting as the primary client advocate to ensure alignment with client needs and bank objectives
Drives negotiations for high-value, complex transactions and credit approvals, ensuring deals are structured to meet client needs
Manages high-value client portfolios, driving cross-selling, retention, and profitability
Implements cross-selling initiatives, driving client engagement and successfully transitioning opportunities into revenue-generating sales
Leads market coverage strategies to expand portfolios, identify opportunities, and align with business goals
Represents bank at industry forums and conferences, leveraging insights on trends, competition, and emerging products to drive strategic decision-making
Engages with senior leadership and cross-functional teams to align strategies, address client needs, and drive holistic business solutions
Delivers reports to the bank’s leadership on team performance, client satisfaction, market trends, and key strategic initiatives, delivering insights that inform corporate strategy
Drives strategic advisory on loan products, options, rates, terms, and collateral requirements, ensuring tailored solutions that align with client needs and business objectives
Builds and maintains strong long-term relationships with the bank’s high-value and strategic clients, providing strategic advice on financial solutions and ensuring exceptional service and partnership
Structures deals, secures credit approvals, negotiates high-value transactions, and identifies opportunities for cross-selling
Analyzes market trends, client industry developments, and competitive positioning to inform client solution strategies and optimize client satisfaction
Works closely with internal teams and stakeholders to define products, solutions and strategies that best fit clients’ needs
Identifies share of wallet opportunities
Leverages analysis tools to nurture and grow a portfolio that exceeds ROE thresholds and evaluates client returns on a proactive basis
Ensures adherence to regulatory requirements, internal controls, and compliance policies in all aspects of relationship management, mitigating risk and maintaining service standards
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine
Implements changes in response to shifting trends
Broader work or accountabilities may be assigned as needed
Qualification
Required
10+ years of relevant experience in Relationship Management, Account Management or Portfolio Management in a corporate or similar segmented banking environment with sales metrics is preferred
Bachelor's degree required; Business Administration, Finance and Accounting preferred. Any other related discipline or commensurate work experience considered
If a Credit Qualifiable role, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
Seasoned professional with a combination of education, experience and industry knowledge
Advanced level of proficiency in Project Management and Change Management
Expert level of proficiency in Product Knowledge, Regulatory Compliance, Structuring Deals, Portfolio Management, Credit Risk Assessment, Customer Service, Stakeholder Management, Negotiation, and Customer Relationship Building
Delivers exceptional service to BMO customers and prospects
Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers
Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities
Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs
Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast
Supports customer transactions needs based on customer traffic
Engages customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community
Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes
Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines
Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank's policies and procedures
Acts as a key member of a collaborative and versatile branch and market team
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice
Organizes work information to ensure accuracy and completeness
Takes the initiative to find creative approaches that make each customer's experience feel personal
Looks for ways to contribute to the ongoing improvement of the overall customer experience
Contributes to business results and the overall experience delivered
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts
Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering
Complies with legal and regulatory requirements for the jurisdiction
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
Analyzes issues and determines next steps
Preferred
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction
Appropriate lending qualifications and designations
Working knowledge of personal and small business customer needs and solutions
Working knowledge of retail investments and lending products
Experience in financial services is an asset
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications
Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience
Passionate commitment to helping our customers
Drive to deliver a personal customer experience
A focus on results and the ability to thrive in a consultative sales and team-based environment
Resourceful self-starter with courage and confidence to approach customers
Readiness to collaborate and work in different capacities as part of a team
Strong interpersonal skills, including the ability to build rapport and connections with customers
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
Specialized knowledge
Verbal & written communication skills - Good
Organization skills - Good
Collaboration & team skills - Good
Analytical and problem solving skills - Good
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO U.S.
We’re a bank, but there’s more to it than that. We're a top ten bank in North America and have been serving our customers since 1817.
5001-10000 employees
H1B Sponsorship
BMO U.S. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (11)
2023 (41)
2022 (22)
2021 (14)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Mike Morton
Vice Chair U.S. Commercial Banking
Recent News
2025-10-16
2025-09-23
Company data provided by crunchbase