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Reachdesk · 1 day ago

Client Success Manager

United States

Full-time

Remote

Mid Level

$75K/yr - $95K/yr

3+ years exp

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees. As a Client Success Manager, you will be responsible for driving high-impact outcomes that determine the success and satisfaction of clients, focusing on platform adoption and delivering exceptional service.

B2BMarketing AutomationSaaSSales AutomationSoftware

Hiring Manager

Glenn Coles

Responsibilities

Take accountability and ownership of a portfolio of existing clients from onboarding through continuous strategic planning and execution of gifting campaigns and event fulfillment

Establish consultative relationships with BDR, AMB, Field Marketing, Customer Marketing, HR, Sales, and Demand Generation teams to identify their gifting needs, quantify their annual budgets, and develop strategies to achieve their key goals

Consistently meet or exceed quarterly targets for platform adoption and client spend—driving long-term success

Consult clients on gifting strategy best practices to increase redemption rates, drive automated gifting, and increase a client’s overall ROI

Advise platform admins on how to leverage Reachdesk to accomplish their key initiatives, including how to build campaigns, create different user groups, manage internal funds, etc

Train day to day senders on how to use Reachdesk for key gifting campaigns to increase overall platform adoption

Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business

Serve as the voice of the customer—partnering with Product, Sales, Engineering, and Project Management to resolve issues, share insights, and enhance the overall client experience

Qualification

Customer Success ManagementSaaS ExperienceConsultative SellingRelationship ManagementCommunication SkillsProblem-Solving SkillsOrganizational SkillsDetail-Oriented

Required

3+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of consistently meeting or exceeding goals. Please note: this is not a customer support, service, operations, implementation, or project management role

Background in subscription-based SaaS within consultative, solution-focused environments rather than transactional or utility-like models

Proven ability to manage and grow relationships across complex organizations—ideally with sales and marketing teams—and a passion for high-touch client engagement

Exceptional communication and influencing skills, with the confidence to lead strategic conversations backed by insight and subject matter expertise

Strong written and verbal communication skills, with a clear, professional tone and the ability to effectively tailor complex concepts to suit both technical and non-technical audiences

Highly organized and detail-oriented, with the ability to juggle multiple priorities, manage workstreams across clients and teams, and effectively project manage