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Allego · 1 day ago

Customer Solutions Enablement Manager

Waltham, MA

Full-time

Hybrid

Mid, Senior Level

$108K/yr - $135K/yr

4+ years exp

Allego is a rapidly growing SaaS technology company focused on redefining modern revenue enablement. The Customer Solutions Enablement Manager will ensure that customer-facing teams are equipped to deliver impactful customer experiences and will play a crucial role in designing and leading enablement programs to drive customer adoption and value.

Financial ServicesPaymentsSales EnablementSoftwareTrainingVideo

Growth Opportunities

Responsibilities

Design, build, and maintain core enablement programs for our post-sale and technical customer-facing roles within the revenue organization, including onboarding, continuous training, certifications, and role-specific learning paths

Work with Product Management and Product Marketing for GTM and feature enablement for our customer-facing teams, to develop positioning, messaging, assets, documentation and rollout plans that prioritize customer adoption

Enablement aligned to the customer lifecycle and customer engagement process, supporting customer onboarding, implementation, adoption, expansion, and renewal motions with the right content and programs at the right time

CS-Sales alignment, helping to ensure shared messaging, consistent handoffs, and coordinated customer engagement

Change management and reinforcement strategies to ensure new capabilities and approaches are not only launched, but adopted and consistently used in the field with customers

Serve as a feedback conduit between customer-facing teams and Product, ensuring customer learnings inform roadmap strategy, release planning, and customer readiness

Internal content and knowledge management in partnership with our Senior Content Manager, ensuring our teams have easy access to timely, accurate information

Partner with CS, SE, and Product leadership to identify core team enablement needs, measure the effectiveness of enablement activities, and continuously optimize programs based on data and feedback

Qualification

Customer SuccessEnablement ProgramsProject ManagementSaaS ExperienceData-informed MindsetGTM Launch SupportCustomer Lifecycle UnderstandingCross-functional CollaborationEnablement PlatformsFeedback-driven Approach

Required

4 - 7+ years in Customer Success, Enablement, Learning & Development, Revenue Enablement, Product Management, or related roles within a SaaS environment

Experience designing and delivering scalable enablement programs for customer-facing and technical post-sale teams

Excellent ability to translate complex product, technical, and process concepts into clear, practical, and compelling enablement materials

Experience supporting GTM launches, feature rollouts, and major capability introductions across cross-functional teams

Demonstrated collaboration skills across cross-functional teams

A solid understanding of customer lifecycle motions, including implementation, adoption, and expansion and a background in Customer Success operations

Strong project management capabilities with comfort operating in fast-paced, high-growth environments

A feedback-driven, data-informed mindset with comfort iterating programs based on real-world usage and results

Understanding of the CSM role and associated challenges/opportunities along with a passion for helping teams succeed through enablement

Experience with enablement platforms (including Allego a plus)

Exposure to enterprise SaaS customer lifecycle frameworks