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McKesson · 1 day ago

Customer Success Manager

Fort Worth, TX

Full-time

Hybrid

Mid Level

$19.39/hr - $32.31/hr

3+ years exp

McKesson is a Fortune 10 company dedicated to improving healthcare accessibility and affordability. The Customer Success Manager is responsible for day-to-day customer support, relationship management, and growing business within a designated territory, while collaborating closely with outside sales representatives to enhance customer experience.

BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical

H1B Sponsor Likely

Responsibilities

Partner with remote and outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer

Customer quarterback: handle day-to-day customer need, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services

Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns

Participation in training and educational key learning initiatives

Qualification

Account managementCustomer care experienceExcel proficiencyHealthcare industry knowledgeSalesforce.com experienceResource managementProblem-solving skillsTeam playerInterpersonal skills

Required

Typically requires 3+ years of related experience

1+ years of related experience in Account management/sales/customer care experience

Intermediate experience in Excel, including creating spreadsheets, using formulas, pivot tables, and data analysis

Strong problem-solving abilities with demonstrated capability of analyzing complex issues, identifying root causes, and implementing effective solutions to achieve business objectives

Preferred

Microsoft Office programs

Experience in and demonstrated understanding of healthcare and distribution, GPO, Community Oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired

Experience with pharmaceutical products and buy-and-bill model

Experience with SAP preferred

Salesforce.com or CRM software experience helpful

Proactive and strategic to anticipate issues

Team player with strong interpersonal and resource management skills

Benefits

Annual bonus

Long-term incentive opportunities

Company

McKesson

Glassdoor3.7

McKesson distributes medical supplies, information technology, and care management products and services.

Founded in 1833

Irving, Texas, USA

10001+ employees

http://www.mckesson.com

H1B Sponsorship

McKesson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (129)

2023 (82)

2022 (142)

2021 (144)

2020 (154)