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Tokio Marine North America Services · 2 days ago

Senior BCM Analyst

Bala-Cynwyd, PA

Full-time

Onsite

Senior Level

$94K/yr - $120K/yr

7+ years exp

Tokio Marine North America Services is focused on developing crisis management and emergency management plans. The Senior BCM Analyst leads incident response support for various disasters and is responsible for creating and implementing comprehensive emergency management strategies.

AccountingFinanceHuman ResourcesInformation TechnologyInsurance

Culture & Values

Responsibilities

Develops and implements plans, processes, policies and procedures for emergency management, crisis management and contingency planning program elements

Leads incident management for any type of natural, man-made or technological disaster

Provides incident support during emergencies, which may occur outside of standard business hours and require extended shifts depending on the severity and duration of the event

Participates in post-incident reviews and contributes to continuous improvement efforts

Communicates effectively with senior executives and leaders during crisis and emergency situations

Gathers and analyzes information; supports resolutions to address business issues for a specific business group

Tests multi-dimensional plans with various operational departments throughout group companies

Evaluates vendors, makes recommendations, and implements vendor requirements

Develops strategy, training materials, protocol and quick reference guides for emergency management, crisis management and contingency planning areas

Develops and leads tabletop exercises and training for group companies

Develops plans and procedures for the BCM Crisis Management Center

Manages efficient and effective usage of tools and integration with other tools as necessary

Initiates awareness processes to make necessary improvements for emergency management, crisis management and contingency plans

Qualification

Business Continuity certificationCrisis managementEmergency managementMass notification systemsIncident monitoring systemsMicrosoft ExcelAnalytical abilityLeadership abilityInterpersonal skillsProject management skills

Required

7+ years of relevant experience

Ability to provide on-call support and incident response as needed during emergencies, including after-hours and weekends. As much advance notice and flexibility as possible will be provided

Ability to weigh business needs and articulate these needs to management

Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations

Performs special projects and other duties as may be assigned

Strong customer service orientation, responsive, consultative, collaborative and accurate

Strong leadership ability: able to work with a group to set objectives and agenda, generate allegiance to those objectives, and motivate achievement

Familiarity with project management skills; planning, organizing, monitoring and controlling projects, ensuring efficient utilization of resources to achieve project objectives and deadlines

Strong interpersonal relationship building skills; able to work with a variety of people and groups in a constructive and collaborative manner

Strong analytical ability with the capability to determine the root cause of problems and issues