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USAJOBS · 3 days ago

Supervisory Health System Specialist - Veteran Experience Officer

Augusta, Maine, USA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $116K/yr

1+ years exp

USAJOBS is seeking a Supervisory Health System Specialist (Veteran Experience Officer) for the VA Maine Healthcare System located in Augusta, ME. The role involves providing leadership in implementing patient-centered care initiatives and overseeing various programs to enhance the veteran experience within the healthcare system.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Expected to provide leadership at the executive level and has the full responsibility for the comprehensive monitoring of the planning, coordination, and implementation of patient-centered care, patient experience, and employee experience activities, committees and councils and other programs across the health care system

Responsible for supervising administration of the Recreation Therapy Program, Patient Advocate's Office, Voluntary Service, the Fisher House, and Veteran lodging program

Must have extensive knowledge in health care administration and demonstrate advanced skills and ability to direct complex administrative management systems

Provides leadership with authoritative and objectively based information for making decisions on the programmatic aspects of the patient centered care and the patient experience and creates an organizational operations and management structure

Responsible for working closely with specific groups of staff and/or teams that are affiliated with the Veteran Experience Officer. Management functions include supervision of staff and departments assigned and overseeing the general assessment, consultation, and education of staff reporting to this position

Responsible for promoting a patient and family focus within the VAMEHCS by educating, mentoring, consulting, and collaborating with a cross-section of departments and staff

Represent the Medical Center Director and participates in public speaking engagements, meetings, and public relations events and directs the media relations for the programs administered. Incumbent establishes and maintains good relations with various civic and professional groups, service organizations, accrediting agencies, volunteer worker groups, news media, and the community at large, as well as individual contacts with patients, visitors, and individuals in the community

Evaluates performance of employees under immediate supervision and initiates appropriate action to reward, guide, counsel, instruct, etc

Oversees and monitors an effective implementation of facility assessments and uses these assessments to effect changes across the HCS to achieve goals related to the Veteran Experience and Customer Service

Keeping aware of available resources (personnel, space, equipment, and money) and establishing priorities for distributing these resources based on programmatic needs

Qualification

Health care administrationPatient-centered careLeadershipAnalytical skillsSupervisory experienceOrganizational awarenessStrategic thinking

Required

Must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Must pass pre-employment physical examination

Selectee must have a safe driving record

Selectee must have a valid unrestricted driving license

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement

INDIVIDUAL OCCUPATIONAL REQUIREMENT: Positions in the occupational series 0671 MUST MEET ONE of the following bullet points: Possess an Undergraduate or Graduate degree with a major field of study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (TRANSCRIPT REQUIRED) OR Possess progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. OR Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience

Specialized Experience GS-12: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization

You will be rated on the following Competencies for this position: Leadership, Organizational Awareness, Strategic Thinking

Physical Requirements: The work is primarily in an office setting. Routine complex problem solving, walking, standing, and presenting are needed to effectively execute the responsibilities of this position

Work Environment: Work is typically performed in an adequately lighted and climate-controlled office. May require occasional travel

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package.

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.