RobCo · 1 day ago
Head of Customer Solutions (m/f/d)
Austin, TX
Full-time
Hybrid
Director/ExecutiveRobCo is spearheading a revolution in robotics, empowering businesses to thrive by supercharging productivity and freeing them from labor shortage. The Head of Customer Solutions will lead the Customer Solutions organization in the United States, focusing on building a high-performing team and ensuring operational excellence in delivering robotic automation solutions to customers.
Industrial AutomationInformation TechnologyRoboticsSoftware
Hiring Manager
Dr. Tilman Tschöke
Responsibilities
Directly lead, coach, and develop a team of Field Solutions Engineers, Technicians and Technical Program Managers, responsible for the deployment and integration of RobCo’s robotic automation systems
Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth
Identify and mentor future team leads as the organization scales
Ensure your team delivers consistent, high-quality customer outcomes: on time, every time
Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers
Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication
Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps
Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs
Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust
Champion a customer-first mindset while holding the team to robust technical and process standards
Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo globally
Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools
Contribute to the development and refinement of processes and best practices as we scale across new regions and products
Qualification
Required
Demonstrated leadership experience in a technical, customer-facing environment (e.g., machinery, automation, industrial engineering, or similar)
Proven ability to develop and lead diverse teams, including engineers and technicians, ideally in a fast-pace scale-up or transformation context
Strong operational and problem-solving mindset: you see around corners, act proactively, and thrive in high-change environments
Ability to structure, document, and drive repeatable processes without sacrificing flexibility or customer focus
Exceptional communication skills: you coach technical staff to be clear, pragmatic, and customer-oriented
Relentless about safety, quality, and professionalism
Willingness to travel as needed to support customers and team members on site across the US
Benefits
Work with us on groundbreaking technology in software-defined modular robotics and pioneer solutions to address the skills shortage in the industry.
Diverse, responsible, and independent work in a dynamic startup environment.
Flat hierarchies with an open and direct feedback culture, including 360° development feedback aimed at holistic professional growth.
A rare opportunity to build and lead Customer Solutions in the US with true ownership and measurable impact.
Company
RobCo
Robotics to Solve Labor Shortage
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60.5MKey Investors
Lightspeed Venture PartnersSequoia CapitalFreigeist Capital
2024-02-26Series B· $43M
2022-12-11Series A· $14M
2021-06-07Pre Seed· $3.5M
Leadership Team
Roman Hölzl
Co-founder & CEO
Recent News
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2025-11-18
2025-09-24
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