PGC Digital (America) Inc: CMMI Level 3 Company · 1 day ago
Systems Analyst 1
Quincy, MA
Full-time
Onsite
New Grad, Entry Level
$46/hr - $50/hrPGC Digital (America) Inc is a CMMI Level 3 Company, seeking a Systems Analyst 1 to facilitate workflow processes and improve communication between software development and governance. The role involves analyzing data sources, generating reports, and recommending solutions to enhance system efficiency.
Information Technology & Services
No H1B
Hiring Manager
Jerome Iruthayaraj
Responsibilities
Become familiar with various proprietary data sources and utilize them in conjunction with one another to track initiatives and context around said initiatives Engage and guide end users them through various workflow processes to ease friction between software development, deployment, and governance
Generate and tailor reports and/or logs pertaining to the metadata and/or history of given initiatives to provide to relevant stakeholders Analyze root cause of issues arising from defects or flaws within the system
Recommend mitigations for issues to ease friction due to problems within workflows Communicate and draft proposals with other team members and/or development teams for improvements or requirements to be implemented, bugs or defects within the workflow, and other
Experience with customer service in usage of IT software Strong communication skills to users with varying levels of technical knowledge
Should be able to: Utilize technical concepts for those with more technical knowledge and apply them to workflows, including but not limited to: development workflows on cloud environments components of full-stack applications, such as APIs, databases, servers break down above concepts for non-technical users in a precise and clear manner to determine workflow and guidance to be administered Flexibility when resolving issues
Should be able to: consider multiple potential solutions to a presented issue, enumerate effects of solutions on the larger software environment, weigh costs and benefits of each solution Strong analytical skills
Should be able to: Analyze issues brought by end users to deduce root causes Reference systems of record to rectify issues and/or history Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Qualification
Required
Experience with customer service in usage of IT software
Strong communication skills to users with varying levels of technical knowledge
Utilize technical concepts for those with more technical knowledge and apply them to workflows, including but not limited to: development workflows on cloud environments, components of full-stack applications, such as APIs, databases, servers
Break down above concepts for non-technical users in a precise and clear manner to determine workflow and guidance to be administered
Flexibility when resolving issues
Consider multiple potential solutions to a presented issue, enumerate effects of solutions on the larger software environment, weigh costs and benefits of each solution
Strong analytical skills
Analyze issues brought by end users to deduce root causes
Reference systems of record to rectify issues and/or history
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Company
PGC Digital (America) Inc: CMMI Level 3 Company
PGC (America) Inc represents the North American arm of PGC Digital, the global brand identity of PradeepIT Global Consulting PTE Ltd — a Singapore-headquartered IT services and consulting company delivering intelligent enterprise transformation worldwide.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase