Fidelity Bank · 1 day ago
Transaction Processing Representative III
Westlake, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expFidelity Bank is a leading financial institution, and they are seeking a Transaction Processing Representative III to join their team. This role involves executing customer requests related to Nonqualified Deferred Compensation transactions and ensuring compliance with regulatory requirements while providing excellent service to clients and internal partners.
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Responsibilities
As a NQ Transaction Processing Representative, you have a quest to understand why and how regulatory requirements, plan rules and system configurations come together to execute our customer requests
Your ability to complete a variety of assigned tasks both timely and accurately makes you a huge asset to your team!
The team provides transaction processing through Fidelity’s distribution channels
We support Fidelity’s growth with high quality, effective risk mitigation and innovative services through talented associates and processing expertise
The NQ Transaction Processing Organization within Workplace Investment is responsible for all Nonqualified Deferred Compensation (DC) monetary distribution transactions and distribution election setup/changes across multiple NQ plan designs and segments
We not only work closely with CSA, CSM, FINOPs, MD and NQ SDM, but spend approximately 20% of our time communicating directly with our clients through a multitude of channels
Dedicated and can contribute through creative, flexible work solutions (i.e., independence of thought) while exercising sound and professional discernment
Communicating with internal business partners (Client Services, WPS, and Compliance) and our Clients to provide world class service
Identifying and assisting with workflow enhancements, offering improvement recommendations/ideas, and supporting change in order drive process efficiencies
Ensuring the timely completion of administrative tasks by performing end-of-day reviews of designated processing queues in addition to tracking and entering time and volume-related data to evidence processing compliance and reporting accuracy
Work independently to determine if participant or plan sponsor requests are IGO or NIGO based on pre-defined business and plan rules and contact clients and/or business partners to resolve NIGO’s
Qualification
Required
Bachelor's degree or equivalent work experience
Two to five years of transaction processing experience within a professional, dynamic, corporate environment, preferably within Fidelity Investments
DC Recordkeeping experience
Experience working with Microsoft including Excel, Outlook, and Access database software
Working knowledge of Fidelity systems (FPRS, FocusPoint, Plan Sponsor Webstation and Xtrac)
Ability to work in a team environment / Team player
Excellent verbal, written communication skills, along with strong attention to detail with ability to self-manage workload
Issue resolution and problem-solving capabilities (ownership and advocacy)
Analytical and possess the ability to propose solutions/follow through
Ability to manage multiple priorities, set priorities, meets goals and deadlines
Risk-mitigation skills - client, plan and participant level
Have an interest in learning about Fidelity's back office operations and plan configurations
Understand the importance of working with our Fidelity business partners and clients
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
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