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SouthState Bank · 1 day ago

Assistant Branch Manager - Falls of Neuse Rd Raleigh, NC

Falls of Neuse Rd Raleigh

Full-time

Onsite

Mid, Senior Level

3+ years exp

SouthState Bank is a trusted financial partner known for its commitment to customer success and community roots. The Assistant Branch Manager plays a crucial role in managing branch operations, maximizing revenue, ensuring customer satisfaction, and supporting the sales and service activities of the branch team.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Assists the Branch Manager in leading the branch to achieve sales goals to include outbound calling, sales meetings, and coaching

Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination

Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Service Standards

Performs all functions of SR FSR

Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits

Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through our various installments, commercial, and real estate products. Assists in the collection of delinquent loans

Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch

Responsible for the branch’s security procedures and understands the function and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity

Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members

May resolve routine personnel problems

Assist tellers in accurate balancing of daily work, assisting in researching differences and making necessary adjustments

Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services

Is knowledgeable of financial services offered by the bank

Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act

Ensures an adequate supply of money is available for daily bank transactions

Ensures branch has adequate inventory of supplies

Understands and complies with branch audit procedures and conducts self-audits using the Branch Internal Control Review on a quarterly basis

Presents a neat and professional personal appearance and orderly work area

Develops and maintains a sales culture environment

Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

Accepts other duties as assigned

Qualification

Customer ServiceSales ManagementBanking RegulationsLeadership SkillsProblem-SolvingOrganizational SkillsTraining SkillsInterpersonal SkillsCommunication SkillsDecision-MakingInitiative