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Capital One · 1 day ago

Operations Associate - Commercial Loan Servicer

Plano, TX

Full-time

Hybrid

Entry Level

$67K/yr - $76K/yr

1+ years exp

Capital One is a financial services company looking for an Operations Associate to join their Commercial Loan Servicing Operations Team. The role involves supporting syndicate participant loans, handling day-to-day loan activities, and performing complex monetary transactions while ensuring high levels of customer service.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service

Ability to work both independently and collaboratively through projects and day to day functions

Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data

Facilitates teamwork and continuity

Solid knowledge required for the role and pursues new knowledge proactively

Positively accepts change and engages productively with team and relevant stakeholders

Communicate with lines of business partners and other managers regarding loan transactions and exceptions

Manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Bilateral loans for the Commercial Corporate Banking line of business

Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations

Communicate directly with Customers for all loan related requests (ie. resolving and expediting inquiries, discrepancies, and other special requests)

Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of service

Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register

Work closely with respective business units and other internal partners to align needs and provide support as needed

Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc

Complete comprehensive testing of system enhancements

Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support

Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records

Prepare and submit periodic (daily and above) departmental and team reports and metrics

Establish and maintain Customer Satisfaction as the singular priority

Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline