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SGA Dental Partners · 2 months ago

Regional Operations Director - Southeast US Territory

Richmond Hill, GA

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

SGA Dental Partners is hiring a new Regional Operations Director to oversee the overall management of the specialty division across SGA. The role is responsible for achieving operational performance and strategic growth objectives for the region, focusing on financial management, risk management, quality assurance compliance, patient care management, and teammate management.

DentalHealth CareMedicalTraining

Responsibilities

Maintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communication

Drives change: Trust based partnerships with Providers, Clinical Leadership, Office Managers to lead change, enable adoption of best practices and ensure successful implementation of new initiatives across the region

Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems

Oversee design and construction of new units and unit expansions/renovations

Oversee the transitional process of new acquisitions either within or outside the division or the region

Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums

Field engagement, maintain strong and consistent field presence, building meaningful relationships with practices and stay closely in sync to support and grow the practices

Understand and follow SGA Dental Partners patient and employment policies and procedures

Moderate to heavy travel

Formulate regional budget of overall operational expenses in accordance with SGA Dental Partners policies

Review, authorize and monitor expenditure reports in accordance with company policy and procedure

Prepare and submit exceptions to budgetary compliance

Provide training on SGA Dental Partners policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards

Review payroll reports for compliance to company and regulatory agency policies

Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for region

Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements

Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.)

Coordinate internal audit visits, data collection and reporting per company policy

Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit

Ensure compliance with state Worker Compensation and OSHA safety training requirements

Oversee quality assurance activities (timely reporting, follow-up, distribution)

Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)

Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations

Plan, organize and supervise all support staff to ensure high-quality, cost-effective patient care

Oversee execution of special operations projects, including new initiative rollouts, systems integration, and clinic level training and onboarding

Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines

Ensure that continuing education programs are offered to keep staff up-to-date on dental practices, universal precautions, worker/patient safety etc

Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals

Conduct regular staff meetings with Office Managers or other program facilitators as necessary

Assumes and executes additional responsibilities as assigned

Qualification

Financial ManagementRisk ManagementQuality Assurance ComplianceTeam ManagementStrategic PlanningMicrosoft Office SuiteRelationship BuildingProblem SolvingTime ManagementCommunication Skills

Required

Bachelor's degree in business or a relevant field is required, an advanced degree is a plus

3-5 years of multi-unit healthcare or dental experience, or consulting background

Excellent relationship-building and influencing skills with an ability to collaborate cross-functionally

Demonstrable experience creating a strategic plan, managing priorities and deadlines, and adapting quickly to changing priorities

Design and review the assigned area's operations budget

Possess a strong work ethic, communicating in a timely manner with patients, and had a high interest to learn and exceed expectations in a growing business

Strong executor with a strategic mindset

Demonstrated excellence in troubleshooting and problem-solving

Excellent verbal and written communication skills

Proven ability to build effective relationships with internal and external stakeholders

Demonstrated ability to handle multiple tasks and ability to work both independently and as part of a team

Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable

Excellent time management skills with a proven ability to meet deadlines

Proficient with Microsoft Office Suite or related software

Willingness and ability to travel as needed