Georgia-Pacific LLC · 1 day ago
IT Support Specialist
Monticello, MS
Full-time
Onsite
Entry, Mid Level
2+ years expGeorgia-Pacific LLC is seeking an IT Support Specialist who will design, develop, implement, and maintain computer and network systems for their mill operations. The role involves providing deskside support, problem-solving technical issues, and collaborating with various teams to ensure operational excellence.
Clean EnergyManufacturingNatural Resources
Responsibilities
Deskside Support: Own the end-user experience, ensuring a performant and reliable technological experience for our customers, enabling them to perform their job duties at the highest level
Problem solving: Perform root cause analysis and remediation of technical issues demonstrating a high level of initiative and executing against a defined plan and strategy
Camera System Management: Work with our corporate partners to maintain a large fleet of security and production necessary cameras. Responsibilities include server infrastructure, coordinating requests for new installations, and troubleshooting issues with existing installs
Asset Reliability: Work with manufacturing sensors in the field, performing root cause analysis and remediation of technical issues
Collaboration: Coordinate with systems, network, and/or database administrators to implement application or system design specifications
Communication: Maintain effective communications with customers regarding activities, problems, status, timelines, and other details
Operational Excellence: Drive operational excellence with a strong focus on safety and value creation
Knowledge Sharing: Share knowledge about standards and best practices with other manufacturing facilities
Transformation: Understand and translate business requirements into value-driven actions, working both independently and as part of a larger support team to implement overall company standards in the IT/OT business and industrial controls environments
Qualification
Required
At least 2 years of experience doing incident management and problem resolution utilizing a ticketing platform (e.g., ServiceNow, Zendesk, SolarWinds)
Experience with administering and troubleshooting camera systems (e.g. Genetec, Milestone, Axis)
Knowledge and hands-on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.)
Ability to quickly troubleshoot issues, implement solutions, and document
Excellent attitude, great phone etiquette, and strong interpersonal skills
Ability to participate in a rotating 24/7 on-call support schedule
Ability to lift 35 pounds, work in various manufacturing mill environments, climb stairs
Preferred
Industry technical certifications or equivalent knowledge (Network+, Security+, CCNA, VMware VCP-DCV, etc)
Basic knowledge of firewalls, how to design appropriate rules to permit required traffic, and troubleshoot issues
General understanding of virtualization concepts and available technologies
Knowledge of cyber hygiene best practices around endpoint management, network segmentation, password management, etc
Experience in IT/OT support in a manufacturing environment
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
Georgia-Pacific LLC
Georgia-Pacific and its subsidiaries are among the world’s leading manufacturers and marketers of bath tissue, paper towels and napkins, tableware, paper-based packaging, cellulose, specialty fibers and building products.
10001+ employees
H1B Sponsorship
Georgia-Pacific LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (37)
2023 (46)
2022 (44)
2021 (16)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
unknown2005-11-13Acquired
Leadership Team
Erin Beckman
Senior Vice President, GP PRO sales
Chris Warburton
Chief Customer Officer
Recent News
Company data provided by crunchbase