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Nesco Resource · 1 day ago

Data Center Support Technican

Ashburn, VA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $24/hr

Nesco Resource is seeking a Data Center Support Technician responsible for managing the operational integrity of the facility. The role involves overseeing physical security operations, acting as a point of contact for customer engagement, and monitoring critical systems within the data center.

ConsultingHuman ResourcesStaffing Agency

Responsibilities

Responsible for all aspects of physical security at the data center

Video surveillance

Access control administration

Processing access requests

Regular patrols

Security policy enforcement

Incident response

Primary point of contact for customer requests via phone, e-mail, and portal

Processing requests and engage with subject matter experts as appropriate

Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s

Provide escort duties for Telco’s and vendors as well as customer vendors

Perform basic remote hand support duties on behalf of customers

Primary focal point for incident management and escalations

Monitor the health of building critical systems via BMS and visual inspection

Monitor the health of access control, camera surveillance and perimeter intrusion

Monitor the health of critical IT systems

Perform incident coordination on the event of significant incidents

Initial response and dispatch of vendors

Escalate to senior management

Set up crisis ridge (if appropriate)

Sent our advisories

Coordinate restoration with on-site personnel

Qualification

Physical security protocolsCustomer service experienceIT system qualificationsWindows proficiencyMAC proficiencyIOS proficiencyData center best practicesInterpersonal skillsCommunication skillsOrganization skillsTime management skillsTeamworkSelf-starter