Chewy · 1 day ago
Manager, Operations
Plantation, FL
Full-time
Onsite
Entry, Mid Level
2+ years expChewy is seeking a motivated and experienced Team Manager to join their WOW team, focused on leading operational teams through the lens of continuous improvement. The role involves hands-on leadership, driving efficiency, and ensuring customer satisfaction across multi-workstream support environments.
E-CommercePetRetail
Responsibilities
Lead and mentor team members within a multi-workstream environment
Ensure Standard Operating Procedures (SOPs) are regularly reviewed, updated, and followed to maintain operational consistency and compliance
Identify operational inefficiencies using data, trends, and feedback to implement process enhancements that improve team performance and customer satisfaction
Collaborate cross-functionally to support the deployment of new tools, processes, and system updates
Deliver individualized feedback and coaching to close performance gaps and develop top-performing teams
Conduct regular team huddles, performance calibrations, and retention checks to promote alignment and continuous learning
Monitor team metrics and prepare data-driven reports for leadership on productivity, quality, and process improvement outcomes
Partner with stakeholders across Customer Care Operations to drive scalable and sustainable improvements
Qualification
Required
2+ years of leadership experience in a customer service, fulfillment, or operations environment, preferably in high-volume, multi-channel settings
Demonstrated experience in process improvement, continuous improvement, or Lean initiatives
Hands-on knowledge of 5S principles and the ability to implement workplace organization strategies
Familiarity with SOP development, process mapping, and defect elimination
Proficiency in data analysis and the ability to translate metrics into actionable plans
Strong coaching, mentoring, and talent development skills
Excellent communication skills, both verbal and written
Ability to manage competing priorities in a fast-paced environment with a strong sense of urgency
Proficiency in Microsoft Office Suite, including Excel
Willingness to travel up to 20% and work flexible hours as needed
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Jim Nelson
Director
Recent News
The Motley Fool
2026-01-02
Digital Commerce 360
2025-12-31
The Motley Fool
2025-12-30
Company data provided by crunchbase