Toast · 3 days ago
Onboarding Consultant III, ENT
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $90K/yr
7+ years expToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As an Enterprise Onboarding Consultant, you will own the implementation experience for our largest customers, managing complex onboarding processes and ensuring a seamless transition to Toast's services.
DeliveryPoint of SaleSaaS
Responsibilities
Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations)
Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure
Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations
Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned
Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships
Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience
Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes
Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience
Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes
Qualification
Required
7+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech
Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout
Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes
Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence
Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities
Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline
Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements
Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience
Preferred
Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS)
PMP, CSM, or equivalent certification preferred
Experience with Salesforce CRM
Benefits
Competitive compensation and benefits programs
Means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
Crunchbase News
2026-01-08
The Motley Fool
2025-12-28
techbuzzireland.com
2025-12-21
Company data provided by crunchbase