ADB SAFEGATE · 1 day ago
Technical Support Engineer
Columbus, OH
Full-time
Hybrid
Entry Level
1+ years expADB SAFEGATE is focused on powering innovation and ensuring operational excellence across the organization. The Technical Support Engineer is responsible for providing first line phone support for complex IT based systems and ensuring customer issues are resolved effectively.
Aerospace
Hiring Manager
Wendy Taylor Loeser
Responsibilities
Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving problems
Producing detailed diagnose and system performance report
On a rotational basis, providing 24 hour, 7 days a week emergency telephone support
Providing follow through to customers to ensure issues get resolved
Providing answers to customers by identifying problems, researching answers and guiding customers through corrective actions
Supporting system engineering on both in house customer validation testing
Performing technical training internally or for customers
Travels 40% to 60% of the time
Qualification
Required
Associates' Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience
Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment
Sound understanding of customer support, operations, and processes
Experience in supporting and maintaining complex software applications
Proven analytical and problem-solving abilities
Preferred
Preferred knowledge of programming languages such as Java, C and Python
Fluent Spanish (oral and written communication skills) desired
Company
ADB SAFEGATE
ADB SAFEGATE is a provider of solutions that boost efficiency, improve safety, raise environmental sustainability.
1001-5000 employees
H1B Sponsorship
ADB SAFEGATE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-15Acquired
2017-01-01Private Equity
Leadership Team
Laurent Dubois
Chief Executive Officer
Recent News
Company data provided by crunchbase