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The Moinian Group · 1 day ago

Senior Resident Manager

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $175K/yr

10+ years exp

The Moinian Group is a property management company based in Manhattan, seeking a highly skilled Senior Resident Manager for its flagship luxurious residential property. The role involves managing a large team, ensuring high-quality service, and overseeing all operational aspects of the property.

Asset ManagementCommercialHospitalityHotelReal EstateVenture Capital

Hiring Manager

Kristin Haid CBR, CNE

Responsibilities

Hire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed

Process property payroll

Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct reports

Organize, monitor and assess the workflow of all supervised staff

Assure that staffing aligns to agreed qualifications

Ensure proper staffing levels are within budget

Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution

Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt

Manage and lead negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures

Oversee vendors and work executed and ensure work is performed to agreed terms

Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts

Maintain excellent vendor relationships

Obtain vendor bids as needed

Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures

Identify gaps and develop documentation in accordance to requirements

Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel

Determine supply needs and place orders

Prepare units and coordinate tenant move-ins and move-outs according to company policy

Prepare team schedule to cover all business needs

Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior

Highest level of customer service and interpersonal skills is a must

Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment

Financial and operational reporting; assist with budget preparation and ensure budgets are met

Invoice processing and accounts payable oversight

Preparation and review of renovation contracts

Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)

Renovations and Capital Improvement project coordination

Perform daily walkthroughs and inspections to review ongoing work and responsible of general condition of property

Compliance and violation management

Qualification

Yardi VoyagerMS OfficeTeam ManagementVendor ManagementCustomer ServiceMulti-taskingCommunication SkillsOrganizational SkillsProblem SolvingAttention to Detail