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Marketlab · 1 day ago

Account Manager - Southern California

Los Angeles, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. The Account Manager is responsible for executing sales growth within a defined territory and establishing long-term relationships with a portfolio of clients, advocating for the client and ensuring high-quality product delivery.

Health CareHospital

Responsibilities

Grow sales and gross profit using relationship-based selling techniques with existing and new customers

Generate highly profitable sales and create customer loyalty by leveraging value-added services

Build customer loyalty and retention through daily outbound calls and face-to-face visits

Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions. Exceed goals and objectives of various outbound contact situations. Gain greater share of customers’ annual spend of consumable goods

Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting

Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms

Prepare and present quotations to customers establishing pricing based on profit margin guidelines Follow up on the status and close the sale

Contact targeted customers to better understand customer needs and establish the company as a preferred supplier

Enter and maintain accurate customer and pertinent data for new and current customers into CRM database

Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies

Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations. Makes suggestions and proposals for ways to improve effectiveness

Troubleshoot problems regarding established customer accounts. Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints

Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns

Qualification

Consultative SellingLead GenerationNegotiation SkillsHealthcare SalesMicrosoft OfficeCustomer Relationship DatabasesRelationship BuildingCreative Problem-SolvingEmotional IntelligenceTeam Collaboration

Required

Two or more years of sales experience is a requirement

Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties

Energetic, self-directed and excited about growing the company and increasing market share

Proficient with Microsoft Office and/or Google Workspace

Familiarity with navigation of customer relationship databases

Willingness to travel as needed for on-site customer meetings. Travel requirements will vary from 10-70% depending on the territory and customer needs