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Palmetto Moon · 1 day ago

Assistant Sales Manager - Huntsville

Huntsville 031 - Huntsville, AL 35802

Full-time

Onsite

Entry, Mid Level

2+ years exp

Palmetto Moon is seeking an Assistant Sales Manager responsible for supporting the Store Sales Manager in driving sales and ensuring excellent customer service. The role involves assisting in achieving sales goals, training the team, and managing customer interactions to enhance overall performance.

ConsumerE-CommerceRetailTextiles

Responsibilities

Assist Store Sales Manager in achieving sales goals and objectives

Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team

Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)

Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs

Remain informed of Key Performance Indicators (KPI’s) for the store, understanding how each is impacting the business daily/weekly

Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues

Train and coach team to offer expected level of customer service in order to drive sale performance

Handling customer complaints professionally, striving to resolve them promptly and satisfactorily

Appropriately and timely follow up to customer concerns and inquiries

Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts

Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives

Adjust team priorities to meet goals and company/store initiatives

Offer on the spot coaching to team members in order to correct actions or offer training

Communicate employee concerns to the appropriate leadership within a timely manner

Take an active role in store staffing through recruiting and interviewing

Perform orientation and training for new team members as needed

Be well versed in company expectations for performance management, utilizing resources as needed

Appropriately coach and address associate performance through formalized process

Take an active role in year-end employee review process if or when needed

Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team

Train team members on merchandise features and selling techniques

Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines

Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility

Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development

Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams

Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly

Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more