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Mecklenburg County · 1 day ago

Communication Specialist I- Park & Recreation

Mecklenburg County, NC

Full-time

Onsite

Entry, Mid Level

$57K/yr - $75K/yr

2+ years exp

Mecklenburg County is dedicated to building a better community through its Park and Recreation Department, which offers various recreational amenities and programs. They are seeking a Communication Specialist I to manage social media accounts, create marketing content, and handle internal and external communications regarding departmental programs.

GovernmentOffice AdministrationService Industry

Responsibilities

Manage internal and external communications, as assigned

Perform a variety of administrative activities in support of the public information office, which may include: addressing letters for mailing; compiling information for packets; setting up rooms for meetings; delivering informational packets; making directional signs for meetings; and/or, performing other related activities

Prepare, edit and design publications and brochures; review and verifies style; coordinate and/or build graphics and layout; capture, take and/or selects photographs; prepare and gather content; and coordinate print materials production

Perform research; gather and evaluate data and information for communication planning and delivery; monitor and recommend communication opportunities and technologies that align with goals and strategies of assignment; evaluates communications results

Serve as a department liaison and provides communications support; assist with media inquiries; coordinate departmental response to information requests and inquiries; participate in meetings; facilitate the provision of responses and solutions to customer concerns

Prepare and coordinate content for news releases, announcements, newsletters, and presentations; edits departmental communications; gathers and edits content; writes articles; prepares speaking points; coordinates and evaluates correspondence, management reports, information released to the media

Provide website support focusing on community outreach, audience targeting and engagement; plans, creates, monitors and edits web content and campaign communications; coordinates social media communications and selects appropriate platforms

Identify, develop, implement and maintain processes and practices that encourage, support and promote effective, comprehensive and meaningful citizen engagement

Participate and provide event and special project coordination and support of promotional items, communications and related resources

Research sources for promotional items; order materials; maintain files, data, logs, reports, schedules, digital archives and/or documentation

Qualification

Public RelationsSocial Media ManagementCommunicationsGraphic DesignContent CreationCustomer ServiceResearch SkillsTechnical KnowledgeCollaborationCommunication Skills

Required

Minimum of two (2) years of public relations, communications, or related experience

Bachelor's degree in Public Relations, Communications or directly related field

Proficient in various computer applications including Microsoft Office Suite

May require a valid North Carolina or South Carolina Driver's License and County Driving Privileges

Practices, concepts and methods of graphic design and print production

Practices and guidelines of news writing and editing

Principles and applications of critical thinking and analysis

Principles and methods of qualitative and quantitative research

Business math concepts

Best practices, trends and emerging technologies

Applicable federal, state and local laws, codes, regulations (based on assignment)

Customer service principles

Specialized equipment relevant to area of assignment

Modern office technology

Planning, preparing, designing and editing communications materials

Gathering data, analyzing findings and applying logic and reason

Coordinating deadlines and prioritizing competing demands

Monitoring schedules, status and compliance

Researching industry trends, solutions and best practices

Compiling and sorting data and articulating issues and recommendations

Authoring and preparing original reports, documents and presentations

Organizing and maintaining records and files

Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)

Providing customer service

Utilizing a computer and relevant software applications

Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Trust: Interacting with others in a way that instills confidence in one's intentions and those of the organization

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Gaining Commitment: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved

Impact: Creating a good first impression; commanding attention and respect; displaying confidence

Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise