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Duncan Aviation · 2 days ago

IT Help Desk Specialist

Lincoln, NE

Full-time

Onsite

Entry Level

1+ years exp

Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. They are seeking an IT Help Desk Specialist to provide support for software and hardware-related issues, manage Help Desk tickets, and coordinate with vendors to ensure efficient IT operations.

Aerospace

Responsibilities

Provides Help Desk support via phone, e-mail, and personal interaction to PC users for a variety of desktop software products (e.g. Microsoft Windows, Microsoft Office, Office 365, Aircraft Maintenance Manuals and AS400 for Windows). Resolves issues or coordinates with vendors, assigned software developer or other appropriate IT team members to resolve issues. Monitors user issues to identify trends. Edits Knowledgebase to ensure history of issue resolutions

Monitors the IBM mid-range systems by responding to system messages, rerouting batch job queues and print queues for efficient operation, performing system cleanup, etc. Maintains job scheduler and user menu access

Maintains hardware and software inventory databases and coordinates the removal and/or disposal of old equipment

Works with vendors to obtain quotes and order hardware and software. Monitors leasing schedules for accuracy and requests corrections as necessary

Provide cell phone/smartphone support; including new phones, upgrades, Duncan Aviation related App support and basic troubleshooting

Monitors Help Desk tickets and provides effective coordination with technicians through evaluation and prioritization of tickets to ensure timeliness of IT requests

Completes basic requests for installing, configuring, and optimizing software and PC hardware

Processes user security changes for systems, including new user setup, changes for existing users, administering security groups, etc. Monitors security software notifications and responds appropriately after research and/or analysis

Performs other related duties as assigned by management

Qualification

Microsoft WindowsMicrosoft OfficePC technical supportOffice 365IBM mid-range operationsPC Hardware proficiencyHelp Desk supportVendor coordinationUser security management

Required

Valid driver's license and acceptable driving record

Regularly scheduled attendance required; on-call rotation

Routinely lifts up to 50 lbs.; reads small print; repetitive motion; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting

Tolerates working in extreme temperatures and noisy environments

High School graduate or equivalent required

Minimum one year PC technical support and installation experience, specifically Microsoft Windows and Office, required

Proficiency with a variety of PC Hardware