LanceSoft, Inc. ยท 4 days ago
Onsite Technical Support
Jefferson City, MO
Contract
Onsite
Mid Level
$23/hr - $24/hr
3+ years expLanceSoft, Inc. is a certified Minority Business Enterprise (MBE) seeking an Onsite Technical Support professional. This role involves providing in-person assistance to employee end users, troubleshooting a range of user problems, and coordinating with internal support and operations groups to resolve issues.
Information Technology
Responsibilities
Provide Desk Side Support to IT users, for all IT matters requiring physical intervention
You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT
You will also act as a representative of IT organization and face to the customer on behalf of other IT functions
Troubleshoot issues throughout the facility & with remote users along with:
Printers manage supplies, provide troubleshooting, & coordinate with technicians
Phones assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones
Accounts manage use & upkeep of shared user accounts
Factory PCs manage deployment of hardware and setup of various types of software
Network assist with adding or modifying network connections & cabling
Hardware assist & manage various cabling and peripherals for user workstations
Work with multiple teams on IS & IT needs for integration of new devices & machines
Provide documentation of issues, solutions, and potential problems
Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required
Take care of physical stock management of devices and accessories including CMDB updates
Manage logistics by using local logistic providers to ship and move devices across locations
Identify and report risks that might downgrade OSS service quality
Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support
Host and support third-party technicians
Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
Follow given OSS governance (participate in meetings, follow escalation path, etc.)
Follow OSS procedures defined in Runbook, SOPs, knowledge articles
Qualification
Required
Have completed a formal qualification or completed an apprenticeship in the field of information technology
At least have 3-4 years of professional experience in IT support
Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven
Benefits
Four options of Medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase