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NCM Associates · 1 day ago

Manager of Account Management

Kansas City, MO

Full-time

Onsite

Senior Level

5+ years exp

NCM Associates is seeking a Manager of Account Management to oversee key client relationships and lead a team of Account Managers. This role focuses on delivering a premium client experience while supporting onboarding, adoption, and value realization, as well as fostering collaboration across teams.

Automotive

Responsibilities

Serve as an escalation point and senior advisor for assigned accounts, ensuring high-touch, “white glove” service standards are met

Support Account Managers in managing client expectations during onboarding, transitions, and complex engagements

Partner with Account Managers to identify client champions and strengthen internal adoption within client organizations

Help translate client goals into actionable engagement plans that drive measurable value and satisfaction

Address client concerns related to implementation, cost, and usability with thoughtful, solution-oriented guidance

Lead, coach, and mentor a team of Account Managers to deliver consistent, high-quality client experiences

Provide ongoing feedback, performance guidance, and professional development support

Reinforce best practices in relationship management, communication, documentation, and CRM usage

Foster a collaborative, proactive team culture focused on accountability, learning, and client advocacy

Partner closely with Sales, Delivery, Product, and Operations teams to ensure alignment on client priorities and commitments

Support smooth handoffs from Sales to Account Management and ongoing coordination throughout the client lifecycle

Help Account Managers navigate internal resources to resolve client needs efficiently and effectively

Ensure client feedback is consistently gathered, documented, and shared with relevant internal teams

Identify patterns and insights across accounts to inform improvements in processes, tools, and service delivery

Support the Director in refining account management workflows and scaling practices as the team grows

Monitor account health indicators, engagement trends, and team performance metrics

Provide regular updates and insights to the Director of Account Management

Ensure CRM data accuracy and consistent reporting across the team

Qualification

Account ManagementCRM ProficiencyTeam LeadershipClient SuccessCross-Functional CoordinationConsultative Environment ExperienceProfessional Services ExperienceInterpersonal SkillsCommunication SkillsRelationship Building